Solutions Strategist

PIVOT INTERIORS

Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether designing projects for our innovative clients, developing multi-pronged marketing strategies, or delivering preeminent customer experience, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, and the learning is constant…but as part of a team this driven, the possibilities are endless.

Your Role at Pivot
Pivot creates workplace environments to enable people to do their best work. The Solutions Strategist plays a pivotal role in shaping the customer’s experience by driving quality, accuracy, and value throughout the early stages of the sales cycle. This role partners closely with Sales, Design, and Sales Operations to develop strategic solutions, coordinate vendor pricing, and align design intent with client objectives. The Solutions Strategist ensures consistency across bid deliverables, fosters collaboration with vendor partners, and streamline processes to improve efficiency and responsiveness. Through proactive communication and a solution-oriented approach, the Solutions Strategist enhances customer satisfaction, supports retention and growth, and contributes to Pivot’s reputation for excellence and trusted partnership.

In Addition, You Will be Responsible for:

Sales & Bid Support

• Supports Sales and Customer Success teams during the early sales cycle by developing solution strategies that align with client goals and budgets.
• Utilizes budget templates, requests vendor quotes, organizes product solutions and alternatives, and presents findings in clear, compelling formats. Requests and tracks vendor quotes; evaluates pricing options for competitiveness and profitability.
• Collaborate with Design to confirm product specifications and value-engineered alternatives as needed.
• Provides in-house ancillary furniture support as directed by Sales, Design and Sales Operations.
• Procures fabric and finish samples as needed to support design concepts and project opportunities.
• Prepares supporting documents and visuals for bid responses, presentations, and client deliverables.
• Coordinates proposal handoff to internal teams once opportunities move into the post-award phase.

Cross-Functional Collaboration & Continuous Improvement

• Acts as liaison between Sales, Design, Sales Operations, Marketing, and vendor partners to ensure alignment and communication across all deliverables.
• Escalates project or process challenges proactively, coordinating appropriate resources to drive resolution.
• Champions process improvements and standardization across departments to reduce turnaround time and enhance quality.
• Continuously seeks learning opportunities related to product applications, systems, and tools to improve solution development and client outcomes.
• Other duties as assigned.

We’re Excited About You If You Have

• A high school diploma or GED plus Bachelor’s degree and up to 2-5 years of related experience; or equivalent combination of education and experience. Familiarity with standard concepts, practices, and procedures within field. Relies on limited experience and judgment to plan and accomplish goals. Operations database experience is preferred, as well as previous working experience with Illustrator, Photoshop, CAP 20/20, InDesign and Microsoft Office Suite.

• Detail Orientation: Highly detail-oriented with the ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Accountability & Integrity: Demonstrates reliability and ownership in fulfilling commitments while maintaining the highest ethical standards.
• Adaptability: Flexible and able to shift focus quickly as project priorities evolve in a dynamic environment.
• Industry Knowledge: Understands the commercial furniture industry, including manufacturer programs, pricing structures, and services.
• Continuous Improvement: Exhibits curiosity and a growth mindset—actively seeking opportunities to enhance systems, workflows, and overall efficiency.
• Performance Readiness: Must be able to perform all essential functions of the position with or without reasonable accommodation.

SUPERVISORY RESPONSIBILITIES

None.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals written in English. Ability to write routine reports and correspondence in English. Ability to identify and pursue missing or incomplete data. Ability to speak effectively, in English, before small groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. High level of accuracy and attention to detail. Extensive background in use of word processing and database programs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS, IMMUNIZATION RECORDS

None.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands and fingers to operate a computer keyboard, mouse, and telephone keypad; and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

*Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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