Inframark LLC
North Lauderdale, FL
JOB FUNCTION/ PURPOSE The Customer Service Supervisor is responsible for overseeing the daily activities of the Customer Service staff. RESPONSIBILITIES Allocates work and provides technical direction, assistance and training to other personnel. Makes recommendations on employees regarding hiring, performance management, salary changes, promotions, transfers and terminations. Monitors and reviews staff work and coaches appropriate improvement. Trains employees on SOPs and safe work practices. Provides technical training and coaching to representatives. Assists Customer Service team in researching complex service questions, problems and historical transactions. Assists with unusual billing and customer requests or complaints. Manages the bid schedule for active requests and adding workload as necessary to ensure that requests are handled in a timely manner. Manages new order process to ensure accuracy and timeliness. Manages and assists in the preparation of quotes...