Paradigm Management Services, LLC
Sioux Falls, SD, USA
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. We are seeking a Sales/Marketing Support Specialist that can assist in planning, coordinating and executing sales processes and functions to support the sales team and the organizational objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES •Strong, effective and continuous communications with all members of the sales team. •Organize team conference calls, webinars, seminars and presentations internally and externally. •Maintain customer information via salesforce and marketing database. •CIT Liaison in the initial customer set up process in regards to account guidelines, pricing and report distribution. •Work in conjunction with legal staff in the processing, preserving and archiving of confidential customer contracts. •Monitor production, distribution, archiving and inventory of marketing materials. •Liaison with outside vendors and suppliers. •Attending meetings of marketing and sales teams when required. •Assist with planning, coordinating and participating in Regional and National marketing events. •Support the research, preparation and proposal delivery process. Qualifications, Knowledge and Skills: Bachelors degree in sales/marketing, English, or Journalism Excellent communication skills, verbal, written and interpersonal Excellent planning and organizational skills Proven attention to detail. Problem solving. Ability to work together as part of a team. Customer service, marketing or sales experience. Understanding of the principles of marketing. Knowledge of marketing tools and techniques. Strong proficiency in relevant computer applications such as Word, Powerpoint and excel CCS19 .Requirements: PI117377878
Jan 24, 2020
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. We are seeking a Sales/Marketing Support Specialist that can assist in planning, coordinating and executing sales processes and functions to support the sales team and the organizational objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES •Strong, effective and continuous communications with all members of the sales team. •Organize team conference calls, webinars, seminars and presentations internally and externally. •Maintain customer information via salesforce and marketing database. •CIT Liaison in the initial customer set up process in regards to account guidelines, pricing and report distribution. •Work in conjunction with legal staff in the processing, preserving and archiving of confidential customer contracts. •Monitor production, distribution, archiving and inventory of marketing materials. •Liaison with outside vendors and suppliers. •Attending meetings of marketing and sales teams when required. •Assist with planning, coordinating and participating in Regional and National marketing events. •Support the research, preparation and proposal delivery process. Qualifications, Knowledge and Skills: Bachelors degree in sales/marketing, English, or Journalism Excellent communication skills, verbal, written and interpersonal Excellent planning and organizational skills Proven attention to detail. Problem solving. Ability to work together as part of a team. Customer service, marketing or sales experience. Understanding of the principles of marketing. Knowledge of marketing tools and techniques. Strong proficiency in relevant computer applications such as Word, Powerpoint and excel CCS19 .Requirements: PI117377878
US Water Services, Inc. Job ID 2019-1526 Job Locations US-SD-sioux falls Category Sales Type Full Time Exempt U.S. Water Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Overview US Water, has an immediate need for a Chemical and Equipment Water Treatment Sales Rep located in or around the Sioux Falls, SD area. This is an excellent opportunity to join an expanding and growing company that offers a rewarding sales career and the ability to grow. We offer cutting edge benefits around paid time off, a competitive salary and benefits program, 401K match, company car, paid expenses and much more! If you have a passion for selling, enjoy working in a fast paced, high growth, energetic and customer focused environment, please apply. We are the best place to work in water and with your help we will meet our aggressive growth plans. You will be primarily responsible for revenue and profit growth of US Water Services programs, services and products in targeted accounts within your assigned region. You will be required to take a consultative sales approach with a strong emphasis on converting strategic competitive accounts to US Water. In addition, you will be required to build long-term relationships with an existing customer base by understanding their key business drivers, executing programs, and selling new technologies. Territory/Location Information: This position is based out of a home office and will cover about a 150 mile of the Sioux Falls, SD area Responsibilities Maintain existing customer base in accordance with current service level agreements. Work with management team to establish selling strategies and tactics which result in new account business generation. Execute sales goals in assigned competitively-held accounts. Provide technical support to customers; identifying and resolving customer complaints, escalating as required. Analyze perspective customer needs and meet those needs via proposals, negotiations and business contracts. Qualifications Minimum : Technical Bachelor's Degree or equivalent experience 1+ years of successful technical sales or outside sales experience Must have a valid Driver's License and acceptable Motor Vehicle Record No immigration sponsorship offered for this role The qualified candidate will be subjected to pre-employment background check and drug screen Preferred: Water treatment or specialty chemical industry experience Working knowledge of boilers, cooling towers, and wastewater treatment systems Professional history of meeting goals and overcoming obstacles Prior experience that required excellent communication skills Prior experience that required excellent organizational skills Prior experience that demonstrates a strong work ethic About U.S. Water: U.S. Water is more than just a product supplier we are an integrated industrial water management company based in St. Michael, Minn., serving a quickly growing and diverse mix of customers in industries such as biofuels, power generation, midstream oil and gas, and healthcare. As a subsidiary of ALLETE Inc., we proudly serve more than 3,600 customers nationwide, provide integrated water management solutions by specializing in chemicals, treatment and monitoring equipment, engineering and related services that reduce water use, save energy and improve efficiency. U.S. Water has a national footprint and serves a significant number of Fortune 500 companies. We encourage you to apply and to join our company - the best place to work in water! EEO/AA/F/M/Vet/Disabled PI117344955
Jan 24, 2020
US Water Services, Inc. Job ID 2019-1526 Job Locations US-SD-sioux falls Category Sales Type Full Time Exempt U.S. Water Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Overview US Water, has an immediate need for a Chemical and Equipment Water Treatment Sales Rep located in or around the Sioux Falls, SD area. This is an excellent opportunity to join an expanding and growing company that offers a rewarding sales career and the ability to grow. We offer cutting edge benefits around paid time off, a competitive salary and benefits program, 401K match, company car, paid expenses and much more! If you have a passion for selling, enjoy working in a fast paced, high growth, energetic and customer focused environment, please apply. We are the best place to work in water and with your help we will meet our aggressive growth plans. You will be primarily responsible for revenue and profit growth of US Water Services programs, services and products in targeted accounts within your assigned region. You will be required to take a consultative sales approach with a strong emphasis on converting strategic competitive accounts to US Water. In addition, you will be required to build long-term relationships with an existing customer base by understanding their key business drivers, executing programs, and selling new technologies. Territory/Location Information: This position is based out of a home office and will cover about a 150 mile of the Sioux Falls, SD area Responsibilities Maintain existing customer base in accordance with current service level agreements. Work with management team to establish selling strategies and tactics which result in new account business generation. Execute sales goals in assigned competitively-held accounts. Provide technical support to customers; identifying and resolving customer complaints, escalating as required. Analyze perspective customer needs and meet those needs via proposals, negotiations and business contracts. Qualifications Minimum : Technical Bachelor's Degree or equivalent experience 1+ years of successful technical sales or outside sales experience Must have a valid Driver's License and acceptable Motor Vehicle Record No immigration sponsorship offered for this role The qualified candidate will be subjected to pre-employment background check and drug screen Preferred: Water treatment or specialty chemical industry experience Working knowledge of boilers, cooling towers, and wastewater treatment systems Professional history of meeting goals and overcoming obstacles Prior experience that required excellent communication skills Prior experience that required excellent organizational skills Prior experience that demonstrates a strong work ethic About U.S. Water: U.S. Water is more than just a product supplier we are an integrated industrial water management company based in St. Michael, Minn., serving a quickly growing and diverse mix of customers in industries such as biofuels, power generation, midstream oil and gas, and healthcare. As a subsidiary of ALLETE Inc., we proudly serve more than 3,600 customers nationwide, provide integrated water management solutions by specializing in chemicals, treatment and monitoring equipment, engineering and related services that reduce water use, save energy and improve efficiency. U.S. Water has a national footprint and serves a significant number of Fortune 500 companies. We encourage you to apply and to join our company - the best place to work in water! EEO/AA/F/M/Vet/Disabled PI117344955
Arvig All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Sioux Falls, SD, USA Full Time The Media Services division of Arvigis continuing to grow and seeking a Digital Marketing Specialist to join our team! What will you be doing? Working with our existing clients to create, implement, and analyze digital marketing campaigns to exceed our customers' expectations and play a vital role in keepingour team growing! This position can be located out of one of our various Media Services locations. Our ideal candidate possesses these qualifications: 2+ years of Digital Marketing experience Experience creating and managing marketing campaigns across various mediums Experience running Google AdWords campaigns, search engine optimization, mobile advertising, and social media advertising Excellent communication and organization skills Must have a "customer service" mindset Ability to work with multiple details to create custom solutions for customers Aptitude and interest in learning new technologies Excellentcomputer skills with Word, Excel, email Bachelor's or AAS degree in Marketing, Communications, Design (or related field)is preferred, but not required Our people are our advantage. We may be biased, but we think they're the best customer-focused, crazy smart, hard-working and, above all, kind! We're a dedicated team of doers who drive innovation, culture and our positive impact on the communities we serve. The best employees anywhere, that's the Arvig advantage. Discover your advantage. Find out more about us at arvigcareers.com " EOE/Drug Screen Women and Minorities Encouraged to apply PI117327010
Jan 23, 2020
Arvig All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Sioux Falls, SD, USA Full Time The Media Services division of Arvigis continuing to grow and seeking a Digital Marketing Specialist to join our team! What will you be doing? Working with our existing clients to create, implement, and analyze digital marketing campaigns to exceed our customers' expectations and play a vital role in keepingour team growing! This position can be located out of one of our various Media Services locations. Our ideal candidate possesses these qualifications: 2+ years of Digital Marketing experience Experience creating and managing marketing campaigns across various mediums Experience running Google AdWords campaigns, search engine optimization, mobile advertising, and social media advertising Excellent communication and organization skills Must have a "customer service" mindset Ability to work with multiple details to create custom solutions for customers Aptitude and interest in learning new technologies Excellentcomputer skills with Word, Excel, email Bachelor's or AAS degree in Marketing, Communications, Design (or related field)is preferred, but not required Our people are our advantage. We may be biased, but we think they're the best customer-focused, crazy smart, hard-working and, above all, kind! We're a dedicated team of doers who drive innovation, culture and our positive impact on the communities we serve. The best employees anywhere, that's the Arvig advantage. Discover your advantage. Find out more about us at arvigcareers.com " EOE/Drug Screen Women and Minorities Encouraged to apply PI117327010
Arvig All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Sioux Falls, SD, USA Full Time The Media Services division of Arvigis continuing to grow and seeking a Digital Marketing Specialist to join our team! What will you be doing? Working with our existing clients to create, implement, and analyze digital marketing campaigns to exceed our customers' expectations and play a vital role in keepingour team growing! This position can be located out of one of our various Media Services locations. Our ideal candidate possesses these qualifications: 2+ years of Digital Marketing experience Experience creating and managing marketing campaigns across various mediums Experience running Google AdWords campaigns, search engine optimization, mobile advertising, and social media advertising Excellent communication and organization skills Must have a "customer service" mindset Ability to work with multiple details to create custom solutions for customers Aptitude and interest in learning new technologies Excellentcomputer skills with Word, Excel, email Bachelor's or AAS degree in Marketing, Communications, Design (or related field)is preferred, but not required Our people are our advantage. We may be biased, but we think they're the best customer-focused, crazy smart, hard-working and, above all, kind! We're a dedicated team of doers who drive innovation, culture and our positive impact on the communities we serve. The best employees anywhere, that's the Arvig advantage. Discover your advantage. Find out more about us at arvigcareers.com " EOE/Drug Screen Women and Minorities Encouraged to apply PI117314022
Jan 23, 2020
Arvig All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Sioux Falls, SD, USA Full Time The Media Services division of Arvigis continuing to grow and seeking a Digital Marketing Specialist to join our team! What will you be doing? Working with our existing clients to create, implement, and analyze digital marketing campaigns to exceed our customers' expectations and play a vital role in keepingour team growing! This position can be located out of one of our various Media Services locations. Our ideal candidate possesses these qualifications: 2+ years of Digital Marketing experience Experience creating and managing marketing campaigns across various mediums Experience running Google AdWords campaigns, search engine optimization, mobile advertising, and social media advertising Excellent communication and organization skills Must have a "customer service" mindset Ability to work with multiple details to create custom solutions for customers Aptitude and interest in learning new technologies Excellentcomputer skills with Word, Excel, email Bachelor's or AAS degree in Marketing, Communications, Design (or related field)is preferred, but not required Our people are our advantage. We may be biased, but we think they're the best customer-focused, crazy smart, hard-working and, above all, kind! We're a dedicated team of doers who drive innovation, culture and our positive impact on the communities we serve. The best employees anywhere, that's the Arvig advantage. Discover your advantage. Find out more about us at arvigcareers.com " EOE/Drug Screen Women and Minorities Encouraged to apply PI117314022
Paradigm Management Services, LLC
Sioux Falls, SD, USA
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. We are seeking a Sales/Marketing Support Specialist that can support and facilitate the sale process. Primary function will be to help create compelling proposals, RFPs responses, and presentations. This position will help drive more value through our communications. The position requires a high level of creativity, as well as the ability to use data-driven insights to write better material. This position will be a part of the sale support team and therefore will also assist in planning, coordinating and executing sales processes and functions to support the sales team and the organizational objectives. Qualifications, Knowledge and Skills: Bachelors degree in sales/marketing, English, or Journalism Excellent communication skills, verbal, written and interpersonal Excellent planning and organizational skills Proven attention to detail. Problem solving. Ability to work together as part of a team. Customer service, marketing or sales experience. Understanding of the principles of marketing. Knowledge of marketing tools and techniques. Strong proficiency in relevant computer applications such as Word, Powerpoint and excel CCS19 .Requirements: •Experience in technical communications, including technical writing, presentation, promotional marketing, project management, and overall documentation coordination •Able to spot omissions and inconsistencies in technical information, organize information logically, and write clearly and concisely about complex ideas •Strong, effective and continuous communications with all members of the sales team. •Organize team conference calls, webinars, seminars and presentations internally and externally. •Design and develop regional marketing materials for tradeshows, customer collateral and email campaigns. •Work actively with enterprise marketing to maintain brand standards and facilitate corporate messaging. •Monitor production and distribution of marketing collateral. •Attending meetings of teams when required. •Assist with planning, coordinating and participating in sales events. •Ad hoc support to sales team as needed. •Support the research, preparation and proposal delivery process. PI117103458
Jan 15, 2020
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. We are seeking a Sales/Marketing Support Specialist that can support and facilitate the sale process. Primary function will be to help create compelling proposals, RFPs responses, and presentations. This position will help drive more value through our communications. The position requires a high level of creativity, as well as the ability to use data-driven insights to write better material. This position will be a part of the sale support team and therefore will also assist in planning, coordinating and executing sales processes and functions to support the sales team and the organizational objectives. Qualifications, Knowledge and Skills: Bachelors degree in sales/marketing, English, or Journalism Excellent communication skills, verbal, written and interpersonal Excellent planning and organizational skills Proven attention to detail. Problem solving. Ability to work together as part of a team. Customer service, marketing or sales experience. Understanding of the principles of marketing. Knowledge of marketing tools and techniques. Strong proficiency in relevant computer applications such as Word, Powerpoint and excel CCS19 .Requirements: •Experience in technical communications, including technical writing, presentation, promotional marketing, project management, and overall documentation coordination •Able to spot omissions and inconsistencies in technical information, organize information logically, and write clearly and concisely about complex ideas •Strong, effective and continuous communications with all members of the sales team. •Organize team conference calls, webinars, seminars and presentations internally and externally. •Design and develop regional marketing materials for tradeshows, customer collateral and email campaigns. •Work actively with enterprise marketing to maintain brand standards and facilitate corporate messaging. •Monitor production and distribution of marketing collateral. •Attending meetings of teams when required. •Assist with planning, coordinating and participating in sales events. •Ad hoc support to sales team as needed. •Support the research, preparation and proposal delivery process. PI117103458
Paradigm Management Services, LLC
Sioux Falls, SD, USA
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. Paradigm delivers its solutions through three divisions: Catastrophic Care Management, Complex Care Solutions and Specialty Networks. The Paradigm divisions are built on expertise from five best-in-class businesses: Paradigm Outcomes, The ALARIS Group, Encore Unlimited, ForeSight Medical and Adva-Net. Founded in 1991, Paradigm is headquartered in Walnut Creek, California with offices across the U.S. Responsibilities Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business and technical requirements and specifications, providing functional/conceptual/logical design documents, building applicable business case models, preparing and/or implementing UAT scenarios and facilitating UAT testing. Working with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. May prepare time estimates for completing projects. May be assigned to coordinate projects from development through implementation, working with their organizations IT workers, as well as clients, vendors, and consultants. Prepares applications workflow charts and diagrams to specify in detail operations to be performed by computer programs and operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Systems Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. Duties Lead requirements gathering (elicitation, documentation, and management) Facilitate project customer meetings Extract and analyze business needs, act as a subject matter expert when appropriate Explain/document complex technical design in such a way that a business owner can understand Translate business needs into business requirements documentation (usage cases, process flow diagrams, narrative descriptions, data models) Perform analytical roles on all phases of a major technology project or multiple projects of medium to large size Researches and advises on alternative solutions to critical/major business problems Provide estimation on level of effort for business analysis and high-level development and quality assurance efforts Prepares project execution plans, manages and assesses project risk Identifies and engages appropriate technical and business resources needed for successful project execution Leads regular project reviews with customers and stakeholders Document "Lessons Learned" Perform system test planning and execution Develop and deliver training materials and provide instruction when necessary. Act as project Subject Matter Expert for training development Responsible for complying with Paradigm IT security requirement and policies. Responsible for safeguarding Paradigm or Paradigm related IT passwords. Responsible for notifying Paradigm of any IT security incidents per Policy No. 16 Information Security Incident Management CCS19 .Requirements: Requirements Strong verbal, written and interpersonal communications Ability to work well in a team and lead when needed Customer focus, results orientation, and business sense Energy, creativity, flexibility and self-motivated Technology appropriate (MS Office, Project, SharePoint, Visio, .Net, DB, etc.) Strong relational data model concepts knowledge and logical data modeling Intermediate level understanding of SQL language Qualifications Education - College degree, preferably a B.S. in Engineering, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience Experience Minimum one (1) year of work experience business analysis OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position. Required technical proficiencies/knowledge - Basic knowledge of common reporting tools and technology; Basic knowledge of database structure and design; Basic knowledge of Software Development Life Cycle and change management; Basic understanding of data transport and interfaces; Basic knowledge of software quality assurance methodology PI117103461
Jan 15, 2020
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. Paradigm delivers its solutions through three divisions: Catastrophic Care Management, Complex Care Solutions and Specialty Networks. The Paradigm divisions are built on expertise from five best-in-class businesses: Paradigm Outcomes, The ALARIS Group, Encore Unlimited, ForeSight Medical and Adva-Net. Founded in 1991, Paradigm is headquartered in Walnut Creek, California with offices across the U.S. Responsibilities Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business and technical requirements and specifications, providing functional/conceptual/logical design documents, building applicable business case models, preparing and/or implementing UAT scenarios and facilitating UAT testing. Working with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. May prepare time estimates for completing projects. May be assigned to coordinate projects from development through implementation, working with their organizations IT workers, as well as clients, vendors, and consultants. Prepares applications workflow charts and diagrams to specify in detail operations to be performed by computer programs and operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Systems Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. Duties Lead requirements gathering (elicitation, documentation, and management) Facilitate project customer meetings Extract and analyze business needs, act as a subject matter expert when appropriate Explain/document complex technical design in such a way that a business owner can understand Translate business needs into business requirements documentation (usage cases, process flow diagrams, narrative descriptions, data models) Perform analytical roles on all phases of a major technology project or multiple projects of medium to large size Researches and advises on alternative solutions to critical/major business problems Provide estimation on level of effort for business analysis and high-level development and quality assurance efforts Prepares project execution plans, manages and assesses project risk Identifies and engages appropriate technical and business resources needed for successful project execution Leads regular project reviews with customers and stakeholders Document "Lessons Learned" Perform system test planning and execution Develop and deliver training materials and provide instruction when necessary. Act as project Subject Matter Expert for training development Responsible for complying with Paradigm IT security requirement and policies. Responsible for safeguarding Paradigm or Paradigm related IT passwords. Responsible for notifying Paradigm of any IT security incidents per Policy No. 16 Information Security Incident Management CCS19 .Requirements: Requirements Strong verbal, written and interpersonal communications Ability to work well in a team and lead when needed Customer focus, results orientation, and business sense Energy, creativity, flexibility and self-motivated Technology appropriate (MS Office, Project, SharePoint, Visio, .Net, DB, etc.) Strong relational data model concepts knowledge and logical data modeling Intermediate level understanding of SQL language Qualifications Education - College degree, preferably a B.S. in Engineering, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience Experience Minimum one (1) year of work experience business analysis OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position. Required technical proficiencies/knowledge - Basic knowledge of common reporting tools and technology; Basic knowledge of database structure and design; Basic knowledge of Software Development Life Cycle and change management; Basic understanding of data transport and interfaces; Basic knowledge of software quality assurance methodology PI117103461
Paradigm Management Services, LLC
Sioux Falls, SD, USA
Description: SUMMARY: The Software Developer is responsible for designing, implementing, testing and supporting Paradigm proprietary code. The Developer will communicate information to Paradigm staff and may be required to instruct staff in software use. This person must be able to effectively and efficiently troubleshoot system problems and devise solutions. Flexibility in work hours is a must with keen sense of urgency and responsiveness. DUTIES AND RESPONSIBILITIES: Attention to detail and commitment to quality. Ability to perform under pressure and deadlines, completing tasks on time and budget. Professional, self-motivated, responsible, and able to maintain confidentiality. Strong written and verbal communication skills. Ability to communicate and work effectively with end users to translate requirements into designs that meet their needs Responsible for complying with Paradigm IT security requirement and policies. Responsible for safeguarding Paradigm or Paradigm related IT passwords. Responsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management. CCS19 .Requirements: QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum BS in Computer Science or equivalent experience. Minimum of 4 years experience in software development. C#, ASP.Net MVC/WebAPI, and EntityFramework Typescript and Angular Proficiency writing, tuning and debugging complex queries and stored procedures in Microsoft SQL Server Microsoft SQL Server Reporting Services Windows server maintenance IIS maintenance and DNS Experience with high availability application architectures Experience with dev, test, and production environments PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform a physical demands in the Light work Category defined as: work which involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds and requiring a good deal of walking or standing. A job is included in this category when it involves sitting most of the time with some pushing and pulling of arm or leg controls. In order to be considered capable of doing light work, an individual should have the ability to do substantially all the activities. A person who can do light work is deemed to do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for a long time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment Conditions Office environment with office level ambient noise and conditions. While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions or endure extreme cold or heat (non-weather). Noise Level Will be low to moderate noise found in typical office environments. PI117103468
Jan 15, 2020
Description: SUMMARY: The Software Developer is responsible for designing, implementing, testing and supporting Paradigm proprietary code. The Developer will communicate information to Paradigm staff and may be required to instruct staff in software use. This person must be able to effectively and efficiently troubleshoot system problems and devise solutions. Flexibility in work hours is a must with keen sense of urgency and responsiveness. DUTIES AND RESPONSIBILITIES: Attention to detail and commitment to quality. Ability to perform under pressure and deadlines, completing tasks on time and budget. Professional, self-motivated, responsible, and able to maintain confidentiality. Strong written and verbal communication skills. Ability to communicate and work effectively with end users to translate requirements into designs that meet their needs Responsible for complying with Paradigm IT security requirement and policies. Responsible for safeguarding Paradigm or Paradigm related IT passwords. Responsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management. CCS19 .Requirements: QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum BS in Computer Science or equivalent experience. Minimum of 4 years experience in software development. C#, ASP.Net MVC/WebAPI, and EntityFramework Typescript and Angular Proficiency writing, tuning and debugging complex queries and stored procedures in Microsoft SQL Server Microsoft SQL Server Reporting Services Windows server maintenance IIS maintenance and DNS Experience with high availability application architectures Experience with dev, test, and production environments PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform a physical demands in the Light work Category defined as: work which involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds and requiring a good deal of walking or standing. A job is included in this category when it involves sitting most of the time with some pushing and pulling of arm or leg controls. In order to be considered capable of doing light work, an individual should have the ability to do substantially all the activities. A person who can do light work is deemed to do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for a long time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment Conditions Office environment with office level ambient noise and conditions. While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions or endure extreme cold or heat (non-weather). Noise Level Will be low to moderate noise found in typical office environments. PI117103468
Paradigm Management Services, LLC
Sioux Falls, SD, USA
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. Paradigm delivers its solutions through three divisions: Catastrophic Care Management, Complex Care Solutions and Specialty Networks. The Paradigm divisions are built on expertise from five best-in-class businesses: Paradigm Outcomes, The ALARIS Group, Encore Unlimited, ForeSight Medical and Adva-Net. Founded in 1991, Paradigm is headquartered in Walnut Creek, California with offices across the U.S. For more information, please visit https://www.paradigmcorp.com. We are seeking a Referral Coordinator to work in our Sioux Falls, SD location. The primary responsibility of this position is timely and accurate processing referrals from start to finish, including assigning referrals, entering referrals, and sending the referral confirmations to the customer. Hours : 10:00am-7:00pm • Responsible for managing the marketing and referral email in boxes. • Responsible for the assigning, entering and fulfilling referrals submitted in the ALARISware System. • Responsible for attending ongoing training/calls as needed. • Able to decipher geographical locations accurately and make accurate decisions based on such. • Handling of re-opening cases • Processing any payor, insurer, jurisdiction, claim number or case type changes on an open case • This position may have other duties as assigned by the Referral Coordinator Supervisor or the Administrative Services Manager. CCS19 .Requirements: Minimum of High School Diploma or equivalent • Knowledge of relevant computer applications such as Microsoft products • Knowledge of basic business and customer service experience preferred. • Excellent organizational skills and attention to detail. • Excellent time management. • Self-motivated and able to work with little supervision. • Exceptional computer skills, including Microsoft Office and web-based applications. • Ability to establish interpersonal relationships in a virtual work environment. • Ability to collaborate and work as a member of a team. • Excellent problem-solving ability. • Clear, concise and professional verbal and written communication. • The ability to operate a personal computer for extended periods. • The ability to gather, synthesize and communicate information accurately (verbally and in writing). PI117103436
Jan 15, 2020
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. Paradigm delivers its solutions through three divisions: Catastrophic Care Management, Complex Care Solutions and Specialty Networks. The Paradigm divisions are built on expertise from five best-in-class businesses: Paradigm Outcomes, The ALARIS Group, Encore Unlimited, ForeSight Medical and Adva-Net. Founded in 1991, Paradigm is headquartered in Walnut Creek, California with offices across the U.S. For more information, please visit https://www.paradigmcorp.com. We are seeking a Referral Coordinator to work in our Sioux Falls, SD location. The primary responsibility of this position is timely and accurate processing referrals from start to finish, including assigning referrals, entering referrals, and sending the referral confirmations to the customer. Hours : 10:00am-7:00pm • Responsible for managing the marketing and referral email in boxes. • Responsible for the assigning, entering and fulfilling referrals submitted in the ALARISware System. • Responsible for attending ongoing training/calls as needed. • Able to decipher geographical locations accurately and make accurate decisions based on such. • Handling of re-opening cases • Processing any payor, insurer, jurisdiction, claim number or case type changes on an open case • This position may have other duties as assigned by the Referral Coordinator Supervisor or the Administrative Services Manager. CCS19 .Requirements: Minimum of High School Diploma or equivalent • Knowledge of relevant computer applications such as Microsoft products • Knowledge of basic business and customer service experience preferred. • Excellent organizational skills and attention to detail. • Excellent time management. • Self-motivated and able to work with little supervision. • Exceptional computer skills, including Microsoft Office and web-based applications. • Ability to establish interpersonal relationships in a virtual work environment. • Ability to collaborate and work as a member of a team. • Excellent problem-solving ability. • Clear, concise and professional verbal and written communication. • The ability to operate a personal computer for extended periods. • The ability to gather, synthesize and communicate information accurately (verbally and in writing). PI117103436
Production Positions: Assembler, Machine Operator, Parts Washer, Teardown 2019-2020 US-SD-Britton Job ID: 2019-2209 Type: Regular Full-Time # of Openings: 1 Category: Production Horton, Inc. Overview Company Information: Horton, Inc., a global airflow industry leader in reliability, service and innovation has an opening for production positions to work in our Britton, SD location. Position Summary: Parts Washer, Assembler, Machine Operator and Teardown. Responsibilities Parts Washer: Uses a parts washer to de-grease metal parts. Records quantities of parts in productivity software and delivers loaded baskets to the stock room area or other designated area and places in proper location. Puts parts away in designated locations. Ensures parts are labeled correctly. Exhibits and performs basic personal computer functions in various software systems. Assembler: Assembles fan clutch units using new parts. Paints product. Packages and prepares units/piece parts for shipment to customers. Assembles subassemblies to be packed with finished units. Exhibits and performs basic personal computer functions in various software systems. Reworks units which fail to pass quality control checks. Provides training in work methods, procedures, and work instructions to employees and temporary workers. Machine Operator: Operates one or more machine tools to produce high quality parts in an efficient and safe manner. Changes tool offsets and tooling inserts in order to achieve the proper dimensions of finished parts, seeking assistance from experienced machinists when working with unfamiliar machines or more difficult set-ups. Exhibits and performs basic personal computer functions in various software systems. Performs daily and weekly routine machine maintenance in a manner which conserves resources and keeps the machines as productive as possible. Moves between work stations in order to learn new machine operations and to provide flexibility in meeting production needs. Occasionally demonstrates procedures to new employees or machinists who are learning a new machine, making certain that proper operating and safety precautions are communicated. Provides training in work methods, procedures, and work instructions to employees. Teardown: Staging of core. Wet blast. Disassemble and wash. Final inspection. Exhibits and performs basic personal computer functions. Qualifications Must have legal authorization to work in the United States. Relocation allowance may be provided if the individual has all of the necessary qualifications. We offer a competitive salary and benefits package. To apply, qualified candidates should log onto https://careers-horton.icims.com . Horton Holding, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. EOE. Veterans/Disabled For more information on Horton, Inc. please visit our web site at www.hortonww.com . No recruiters and no phone calls, please. VEVRAA contractor/subcontractor Requesting Priority Referral of Protected Veterans PI117000675
Jan 11, 2020
Production Positions: Assembler, Machine Operator, Parts Washer, Teardown 2019-2020 US-SD-Britton Job ID: 2019-2209 Type: Regular Full-Time # of Openings: 1 Category: Production Horton, Inc. Overview Company Information: Horton, Inc., a global airflow industry leader in reliability, service and innovation has an opening for production positions to work in our Britton, SD location. Position Summary: Parts Washer, Assembler, Machine Operator and Teardown. Responsibilities Parts Washer: Uses a parts washer to de-grease metal parts. Records quantities of parts in productivity software and delivers loaded baskets to the stock room area or other designated area and places in proper location. Puts parts away in designated locations. Ensures parts are labeled correctly. Exhibits and performs basic personal computer functions in various software systems. Assembler: Assembles fan clutch units using new parts. Paints product. Packages and prepares units/piece parts for shipment to customers. Assembles subassemblies to be packed with finished units. Exhibits and performs basic personal computer functions in various software systems. Reworks units which fail to pass quality control checks. Provides training in work methods, procedures, and work instructions to employees and temporary workers. Machine Operator: Operates one or more machine tools to produce high quality parts in an efficient and safe manner. Changes tool offsets and tooling inserts in order to achieve the proper dimensions of finished parts, seeking assistance from experienced machinists when working with unfamiliar machines or more difficult set-ups. Exhibits and performs basic personal computer functions in various software systems. Performs daily and weekly routine machine maintenance in a manner which conserves resources and keeps the machines as productive as possible. Moves between work stations in order to learn new machine operations and to provide flexibility in meeting production needs. Occasionally demonstrates procedures to new employees or machinists who are learning a new machine, making certain that proper operating and safety precautions are communicated. Provides training in work methods, procedures, and work instructions to employees. Teardown: Staging of core. Wet blast. Disassemble and wash. Final inspection. Exhibits and performs basic personal computer functions. Qualifications Must have legal authorization to work in the United States. Relocation allowance may be provided if the individual has all of the necessary qualifications. We offer a competitive salary and benefits package. To apply, qualified candidates should log onto https://careers-horton.icims.com . Horton Holding, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. EOE. Veterans/Disabled For more information on Horton, Inc. please visit our web site at www.hortonww.com . No recruiters and no phone calls, please. VEVRAA contractor/subcontractor Requesting Priority Referral of Protected Veterans PI117000675
Intermediate Machinist US-SD-Britton Job ID: 2019-2210 Type: Regular Full-Time # of Openings: 1 Category: Production Horton, Inc. Overview Company Information: Horton, Inc., a global airflow industry leader in reliability, service and innovation has an opening for an Intermediate Machinist to work in our Britton, South Dakota location. Position Summary: Sets up and operates machine tools within the work cell. Loads materials into machines and operates machine tools to produce finished parts that conform to proper dimensions, inspecting work and performing basic setting/adjusting of the machine to maintain products within specified tolerances. Responsibilities 1. Changes settings or programs and tooling inserts in order to achieve the proper dimensions of finished parts, assisting less experienced machinists with more complex or more difficult set-ups. 1.1 Obtains the correct program to control machine operations for the part being run on a CNC machine and loads it into the machine control center. 1.2 Using hand tools and following specifications for the job, inserts and secures tooling in holders, returning used tooling to its correct location. 1.3 Adjusts cutting angles and speeds on manually operated machine tools and edits the programs on CNC machines as necessary to achieve desired results. 2. Operates one or more machine tools to produce high quality parts in an efficient manner. 2.1 Visually inspects materials and loads into equipment via chucks, fixtures etc. 2.2 Runs parts through the machine(s), watching and listening for unusual run characteristics that indicate malfunction. 2.3 Follows complete inspection protocol after the machine has completed its first operation to insure that parts are within tolerances. Thereafter uses sampling to monitor variation in dimensions and the sequence and number of parts run on each set of tooling, changing tooling when it is worn to a point where change is indicated. 2.4 Moves finished parts to the next work station or staging area. 3. Exhibits and performs basic personal computer functions in various software systems, including but not limited to: 3.1 Entering inspection production approvals as required. 3.2 Entering accurate productivity/efficiency data as required. 3.3 Using the business operating system, to check work queues, inventory levels, and other production related tasks. 3.4 Using the Horton “intranet” to access quality information, blueprints, safety information, and other production related information. 4.0 Performs daily and weekly routine machine maintenance in a manner which conserves resources and keeps the machines as productive as possible. 4.1 Fills machines with coolant prior to startup and monitors coolant and concentration levels during the shift. 4.2 Cleans all chips and excess coolant or lubricant from inside and outside the machine on a regular basis per the starndard operating procedure. 4.3 Cleans the work area around each machine and all containers and racks where parts are stacked, in order to maintain a safe work area and in order to avoid contamination of parts or excess wear of moving parts. 5. Moves between machines in the cell as directed by area manager. 5.1 Sets up and operates machine tools within the work cell. 5.2 Cross trains between machines in the work cell to gain or maintain knowledge required to set up and operate machine tools in the work cell. 6. Provides training in work methods, procedures, and work instructions to employees and temporary workers. 7. Performs other duties as directed by area manager . Qualifications Qualification: A high school diploma, or equivalent (GED), is desired but not required. Requires 6 months of developed relevant work experience at Horton or elsewhere. A relevant 1 or 2 year technical degree / diploma in a machining related field fulfills the 6 month work experience requirement Must have legal authorization to work in the United States. Relocation allowance may be provided if the individual has all of the necessary qualifications. We offer a competitive salary and benefits package. To apply, qualified candidates should log onto https://careers-horton.icims.com . Horton Holding, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. EOE. Veterans/Disabled For more information on Horton, Inc. please visit our web site at www.hortonww.com . No recruiters and no phone calls, please. VEVRAA contractor/subcontractor Requesting Priority Referral of Protected Veterans PI117000677
Jan 11, 2020
Intermediate Machinist US-SD-Britton Job ID: 2019-2210 Type: Regular Full-Time # of Openings: 1 Category: Production Horton, Inc. Overview Company Information: Horton, Inc., a global airflow industry leader in reliability, service and innovation has an opening for an Intermediate Machinist to work in our Britton, South Dakota location. Position Summary: Sets up and operates machine tools within the work cell. Loads materials into machines and operates machine tools to produce finished parts that conform to proper dimensions, inspecting work and performing basic setting/adjusting of the machine to maintain products within specified tolerances. Responsibilities 1. Changes settings or programs and tooling inserts in order to achieve the proper dimensions of finished parts, assisting less experienced machinists with more complex or more difficult set-ups. 1.1 Obtains the correct program to control machine operations for the part being run on a CNC machine and loads it into the machine control center. 1.2 Using hand tools and following specifications for the job, inserts and secures tooling in holders, returning used tooling to its correct location. 1.3 Adjusts cutting angles and speeds on manually operated machine tools and edits the programs on CNC machines as necessary to achieve desired results. 2. Operates one or more machine tools to produce high quality parts in an efficient manner. 2.1 Visually inspects materials and loads into equipment via chucks, fixtures etc. 2.2 Runs parts through the machine(s), watching and listening for unusual run characteristics that indicate malfunction. 2.3 Follows complete inspection protocol after the machine has completed its first operation to insure that parts are within tolerances. Thereafter uses sampling to monitor variation in dimensions and the sequence and number of parts run on each set of tooling, changing tooling when it is worn to a point where change is indicated. 2.4 Moves finished parts to the next work station or staging area. 3. Exhibits and performs basic personal computer functions in various software systems, including but not limited to: 3.1 Entering inspection production approvals as required. 3.2 Entering accurate productivity/efficiency data as required. 3.3 Using the business operating system, to check work queues, inventory levels, and other production related tasks. 3.4 Using the Horton “intranet” to access quality information, blueprints, safety information, and other production related information. 4.0 Performs daily and weekly routine machine maintenance in a manner which conserves resources and keeps the machines as productive as possible. 4.1 Fills machines with coolant prior to startup and monitors coolant and concentration levels during the shift. 4.2 Cleans all chips and excess coolant or lubricant from inside and outside the machine on a regular basis per the starndard operating procedure. 4.3 Cleans the work area around each machine and all containers and racks where parts are stacked, in order to maintain a safe work area and in order to avoid contamination of parts or excess wear of moving parts. 5. Moves between machines in the cell as directed by area manager. 5.1 Sets up and operates machine tools within the work cell. 5.2 Cross trains between machines in the work cell to gain or maintain knowledge required to set up and operate machine tools in the work cell. 6. Provides training in work methods, procedures, and work instructions to employees and temporary workers. 7. Performs other duties as directed by area manager . Qualifications Qualification: A high school diploma, or equivalent (GED), is desired but not required. Requires 6 months of developed relevant work experience at Horton or elsewhere. A relevant 1 or 2 year technical degree / diploma in a machining related field fulfills the 6 month work experience requirement Must have legal authorization to work in the United States. Relocation allowance may be provided if the individual has all of the necessary qualifications. We offer a competitive salary and benefits package. To apply, qualified candidates should log onto https://careers-horton.icims.com . Horton Holding, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. EOE. Veterans/Disabled For more information on Horton, Inc. please visit our web site at www.hortonww.com . No recruiters and no phone calls, please. VEVRAA contractor/subcontractor Requesting Priority Referral of Protected Veterans PI117000677
Connect Wireless is AT&Ts 2ND LARGEST National Authorized Retailer with over 120 locations in eleven states! We do more than sell wireless and entertainment solutions. We are committed to making our employees and customers genuinely happy. Our success is built on our belief and mission that we will deliver an extraordinary experience to our Team Members and Customers each and every day. Perks of working at Connect Wireless Competitive earnings package with a base salary plus commission Contests and promotions for additional bonus opportunities Advanced training opportunities to certify on specific brands like Apple and Samsung AT&T and DIRECTV product and mobile rate plan discounts Paid vacation time and paid sick time Medical, dental, and vision insurance Matching 401k Excellent advancement opportunities Core Duties and Responsibilities of a Store Manager Take action at the heart of our retail stores. Incorporate your knowledge of retail and outstanding leadership skills to oversee and execute store operations while cultivating and managing an exceptional sales team. We are seeking a Store Manager that will provide unmatched support to our sales consultants and customers in a variety of ways. Leading team to achieve sales targets and metrics Recruiting, hiring and assisting in the development of new employees Resolve customer and employee issues Monitor store appearance and product availability for a clean, organized shopping experience. Be committed to diversity, inclusion, and integrity in a respectful work environment. Executing and implementing policies and process of Connect Wireless and AT&T Working closely with Regional Leaders to ensure the best outcomes Our current full-time Retail Store Managers earn typically between $40,000-$60,000+ in total compensation when successfully meeting or exceeding sales goals. High School Diploma or equivalent required Minimum 2 years of wireless experience Must be capable of working full-time including holidays and weekends Past supervisory experience in a comparable role Computer savvy and able to operate basic office equipment. Ability to stand for extended periods of time Ability to multi-task in a fast-paced, rapidly changing environment and under demanding time constraints Strong verbal and written communication skills. Bilingual a plus Connect Wireless is an equal opportunity employer. We value diversity and strongly encourage women, minorities, people with disabilities and veterans to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Tags: Management, Leader, Supervisor, Lead / Small Business, B2B, Mobile, Tech, b2c, Cell, Cellular, Phones, Marketing, Satellite, Store, Sales, Customer Service PI116880007
Jan 07, 2020
Connect Wireless is AT&Ts 2ND LARGEST National Authorized Retailer with over 120 locations in eleven states! We do more than sell wireless and entertainment solutions. We are committed to making our employees and customers genuinely happy. Our success is built on our belief and mission that we will deliver an extraordinary experience to our Team Members and Customers each and every day. Perks of working at Connect Wireless Competitive earnings package with a base salary plus commission Contests and promotions for additional bonus opportunities Advanced training opportunities to certify on specific brands like Apple and Samsung AT&T and DIRECTV product and mobile rate plan discounts Paid vacation time and paid sick time Medical, dental, and vision insurance Matching 401k Excellent advancement opportunities Core Duties and Responsibilities of a Store Manager Take action at the heart of our retail stores. Incorporate your knowledge of retail and outstanding leadership skills to oversee and execute store operations while cultivating and managing an exceptional sales team. We are seeking a Store Manager that will provide unmatched support to our sales consultants and customers in a variety of ways. Leading team to achieve sales targets and metrics Recruiting, hiring and assisting in the development of new employees Resolve customer and employee issues Monitor store appearance and product availability for a clean, organized shopping experience. Be committed to diversity, inclusion, and integrity in a respectful work environment. Executing and implementing policies and process of Connect Wireless and AT&T Working closely with Regional Leaders to ensure the best outcomes Our current full-time Retail Store Managers earn typically between $40,000-$60,000+ in total compensation when successfully meeting or exceeding sales goals. High School Diploma or equivalent required Minimum 2 years of wireless experience Must be capable of working full-time including holidays and weekends Past supervisory experience in a comparable role Computer savvy and able to operate basic office equipment. Ability to stand for extended periods of time Ability to multi-task in a fast-paced, rapidly changing environment and under demanding time constraints Strong verbal and written communication skills. Bilingual a plus Connect Wireless is an equal opportunity employer. We value diversity and strongly encourage women, minorities, people with disabilities and veterans to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Tags: Management, Leader, Supervisor, Lead / Small Business, B2B, Mobile, Tech, b2c, Cell, Cellular, Phones, Marketing, Satellite, Store, Sales, Customer Service PI116880007
If you like to make people happy, love technology and have a competitive spirit you may have what it takes to join our amazing team! Our Retail Sales Consultants work with truly awesome AT&T products including DIRECTV, connected car, and wearables to name just a few! Youll use your knowledge and passion for technology to deliver an effortless customer experience while pursuing challenging and rewarding goals. Connect Wireless is AT&Ts 2ND LARGEST National Authorized Retailer with over 120 locations in eleven states! We do more than sell wireless and entertainment solutions. We are committed to making our employees and customers genuinely happy. Our success is built on our belief and mission that we will deliver an extraordinary experience to our Team Members and Customers each and every day. Our current full-time Retail Sales Consultants earn typically between $30,000-$50,000+ in total compensation when successfully meeting or exceeding sales goals. Perks of working for Connect Wireless Hourly base pay PLUS commission Paid training in a positive, results-oriented work environment Fun company contests and bonus incentives Guaranteed minimum commission for the first three months to set you up for success Advanced training opportunities to certify on specific brands like Apple and Samsung AT&T and DIRECTV product and mobile rate plan discounts Paid vacation time and paid sick time Medical, dental, and vision insurance Matching 401k Excellent advancement opportunities Core Duties and Responsibilities of a Retail Sales Consultant Have a passion for sales! Model the behaviors expected of all consultants by projecting professionalism, maturity, and working well with each other as a team to deliver results. Engage in excellent customer service by identifying customer needs, making recommendations, overcoming objections and closing sales. Monitor store appearance and product availability for a clean, organized shopping experience. Meet deadlines, be cooperative and have a success-driven attitude. Answer calls in a prompt, friendly, and professional manner. Be on the lookout for possible theft or fraud - giving personal attention to each customer to deter crime. Be committed to diversity, inclusion, and integrity in a respectful work environment. Participate in company sales initiatives and complete required ongoing training in AT&T supported products and services. Abiding by and supporting policies and processes of Connect Wireless and AT&T. **After applying, you may be emailed a brief 5-7 minute assessment if your qualifications meet the minimum requirements. Please check your SPAM folder for updates regarding your application.** High School Diploma or GED required. Must be 18 years of age or older. Must be capable of working full-time including holidays and weekends. Positive attitude and eager to learn. Highly ambitious and goal-oriented. Ability to multi-task in a fast-paced, rapidly changing environment and under demanding time constraints. Strong verbal and written communication skills. Able to stand for extended periods of time. Computer savvy and able to operate basic office equipment. Bilingual a plus Connect Wireless is an equal opportunity employer. We value diversity and strongly encourage women, minorities, people with disabilities and veterans to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Tags: Mobile, Tech, b2c, Cell, Cellular, Phones, Marketing, Satellite, Store, Sales, Customer Service, Dish, Consultant, Representative, Associate, Paid-training, full-time PI116880001
Jan 07, 2020
If you like to make people happy, love technology and have a competitive spirit you may have what it takes to join our amazing team! Our Retail Sales Consultants work with truly awesome AT&T products including DIRECTV, connected car, and wearables to name just a few! Youll use your knowledge and passion for technology to deliver an effortless customer experience while pursuing challenging and rewarding goals. Connect Wireless is AT&Ts 2ND LARGEST National Authorized Retailer with over 120 locations in eleven states! We do more than sell wireless and entertainment solutions. We are committed to making our employees and customers genuinely happy. Our success is built on our belief and mission that we will deliver an extraordinary experience to our Team Members and Customers each and every day. Our current full-time Retail Sales Consultants earn typically between $30,000-$50,000+ in total compensation when successfully meeting or exceeding sales goals. Perks of working for Connect Wireless Hourly base pay PLUS commission Paid training in a positive, results-oriented work environment Fun company contests and bonus incentives Guaranteed minimum commission for the first three months to set you up for success Advanced training opportunities to certify on specific brands like Apple and Samsung AT&T and DIRECTV product and mobile rate plan discounts Paid vacation time and paid sick time Medical, dental, and vision insurance Matching 401k Excellent advancement opportunities Core Duties and Responsibilities of a Retail Sales Consultant Have a passion for sales! Model the behaviors expected of all consultants by projecting professionalism, maturity, and working well with each other as a team to deliver results. Engage in excellent customer service by identifying customer needs, making recommendations, overcoming objections and closing sales. Monitor store appearance and product availability for a clean, organized shopping experience. Meet deadlines, be cooperative and have a success-driven attitude. Answer calls in a prompt, friendly, and professional manner. Be on the lookout for possible theft or fraud - giving personal attention to each customer to deter crime. Be committed to diversity, inclusion, and integrity in a respectful work environment. Participate in company sales initiatives and complete required ongoing training in AT&T supported products and services. Abiding by and supporting policies and processes of Connect Wireless and AT&T. **After applying, you may be emailed a brief 5-7 minute assessment if your qualifications meet the minimum requirements. Please check your SPAM folder for updates regarding your application.** High School Diploma or GED required. Must be 18 years of age or older. Must be capable of working full-time including holidays and weekends. Positive attitude and eager to learn. Highly ambitious and goal-oriented. Ability to multi-task in a fast-paced, rapidly changing environment and under demanding time constraints. Strong verbal and written communication skills. Able to stand for extended periods of time. Computer savvy and able to operate basic office equipment. Bilingual a plus Connect Wireless is an equal opportunity employer. We value diversity and strongly encourage women, minorities, people with disabilities and veterans to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Tags: Mobile, Tech, b2c, Cell, Cellular, Phones, Marketing, Satellite, Store, Sales, Customer Service, Dish, Consultant, Representative, Associate, Paid-training, full-time PI116880001
ID 2019-2824 Job Locations North Spearfish, SD Job Post Information* : Posted Date 2019-09-30 Department Bilingual Call Center Representative Schedule Multiple Schedules Available Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW BILINGUAL CALL CENTER PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Contact Center Representatives to support the sales process and improve customer experience. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Fluent Spanish and English is required. Spearfish, SD 57783. Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO? Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our Bilingual Call Center Professional are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Contact Center Professional Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784635
Jan 04, 2020
ID 2019-2824 Job Locations North Spearfish, SD Job Post Information* : Posted Date 2019-09-30 Department Bilingual Call Center Representative Schedule Multiple Schedules Available Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW BILINGUAL CALL CENTER PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Contact Center Representatives to support the sales process and improve customer experience. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Fluent Spanish and English is required. Spearfish, SD 57783. Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO? Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our Bilingual Call Center Professional are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Contact Center Professional Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784635
ID 2019-2828 Job Locations Spearfish, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784637
Jan 04, 2020
ID 2019-2828 Job Locations Spearfish, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784637
ID 2019-2828 Job Locations North Spearfish, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784639
Jan 04, 2020
ID 2019-2828 Job Locations North Spearfish, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784639
ID 2019-2828 Job Locations Lead, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784643
Jan 04, 2020
ID 2019-2828 Job Locations Lead, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784643
ID 2019-2828 Job Locations Sturgis, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784647
Jan 04, 2020
ID 2019-2828 Job Locations Sturgis, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784647
ID 2019-2828 Job Locations Deadwood, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784649
Jan 04, 2020
ID 2019-2828 Job Locations Deadwood, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784649
ID 2019-2828 Job Locations Central City, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784651
Jan 04, 2020
ID 2019-2828 Job Locations Central City, SD Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Day, Evening, & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784651
ID 2019-2827 Job Locations Spearfish, SD Job Post Information* : Posted Date 2019-10-03 Department Telephone Sales Representative Schedule Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO HERE? Make sales, become a professional. Understand your customers, learn to overcome objections, providing logical solutions that grow accounts. Self-improvement is incredibly important here, every interaction is an opportunity to get better. Our Sales Representatives are responsible for the following tasks: Increase sales volume and customer satisfaction. Grow accounts with new sales methodology. Learn the client's products, services, and customers. Utilize account management software and tech. Solve problems and upsell when possible. Improve your ability with every interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Sales Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784653
Jan 04, 2020
ID 2019-2827 Job Locations Spearfish, SD Job Post Information* : Posted Date 2019-10-03 Department Telephone Sales Representative Schedule Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly (CWE) + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO HERE? Make sales, become a professional. Understand your customers, learn to overcome objections, providing logical solutions that grow accounts. Self-improvement is incredibly important here, every interaction is an opportunity to get better. Our Sales Representatives are responsible for the following tasks: Increase sales volume and customer satisfaction. Grow accounts with new sales methodology. Learn the client's products, services, and customers. Utilize account management software and tech. Solve problems and upsell when possible. Improve your ability with every interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Sales Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784653