42 jobs found in maine

Overview The LiRo Group is a leading Architecture/Engineering/Construction Management company and is ranked among the nation's top construction management firms. We support some of the largest, most high-profile construction projects in the country and continue to expand. Our continued growth has created an immediate need for a Sr. Electrical Engineer to join our expanding MEP design team in our Portland, Maine Office. Responsibilities Coordination with local power utility companies for new/upgrades of electrical service Electrical load calculations and energy calculations Design of electrical power and lighting systems from service to load Design of fire alarm systems Service room layout, utility conduit coordination, grounding and lighting protection Prepare design narrative and feasibility reports Electrical & fire alarm field surveys Photometric calculations using electrical AGI 32 software Use engineering and design computer software to complete assigned work (i.e. Autodesk Revit MEP & AutoCAD) Qualifications Bachelor of Science Degree in Electrical Engineering 15+ years' of relevant design experience PE License in Maine a big+ Ability to work independently, meet strict deadlines and work well under pressure Able to multi-task on several projects at once Capable of providing technical direction and on-the-job training to less experienced Electrical Engineers LiRo offers a competitive salary commensurate with experience, a comprehensive benefits plan, and opportunities for training and advancement. Please visit our website for all of our career opportunities at: https://careers-liro.icims.com Equal Opportunity Employer PI116324921

Description: Job Description Certified Nursing Assistant Detox Program SUPERVISED BY: Program Director HOURS: Full time 40/36/32 hours/week or Part time less than 30 hours/week All positions may include evenings, overnights, weekends and holidays QUALIFICATIONS: Has successfully completed a state-approved CNA training program. Maintains current CNA certification and registration with the Maine Department of Health. Is able to safely and successfully perform job-related functions, with or without reasonable accommodation required by federal, state, and local laws. Has a solid understanding of substance abuse and recovery. Exhibits ethical and responsible behavior, and understands the requirement for patient confidentiality. Is able to follow direction and accurately report to the Administrator any changes in clients condition. Current; CPR, 1st Aide, TB Test, and able to pass a physical. Has a current drivers license without penalties or restrictions General Description: Wellspring utilizes the Sanctuary Model, a trauma-informed client treatment organizational change model. Sanctuary is an inclusive model that guides leaders, staff, clients, and families to share the same language. In the course of their assigned work Certified Nursing Assistants help clients in their recovery from substance use and co-occurring disorders through role modeling, and empathetic trauma-informed support using Sanctuary framework. This position is considered essential personnel to Wellsprings staffing plan and plays a vital role in the security, safety, and critical operations of our residential programs. Employees are expected to be prepared with reliable transportation and caregiver coverage to report to regularly scheduled shifts including during inclement weather. EXAMPLES OF DUTIES: [May not include all of the duties assigned] Maintain Client Confidentiality according to Federal and State regulations. Recording pertinent information pertaining to the clients care. Reminding clients to take medication at the appropriate time. Planning and preparing nutritional meals for the milieu. Maintaining a safe, clean and healthy environment through light housekeeping including changing bed linens, dusting and vacuuming, cleaning kitchen and bathroom, and laundry. Providing companionship and stimulation for the clients including reading, crafts, etc. Performing other housekeeping tasks as indicated in the care plan. Taking clients vital signs and recording in chart. Observing and reporting changes in clients condition. Accurately preparing daily records and submitting them to the office by date due. Participating in in-service education programs. Participate in weekly team meetings. Protect client confidentiality at all times according to 42 CFR Part 2 and agency program policies within and outside the program. Report to work promptly at assigned time. Provide holiday, weekend, evening and overnight coverage as scheduled. PERFORMANCE FACTORS: 1. Attendance and Dependability : Demonstrates Social Responsibility by reporting promptly at assigned hours and is seldom absent from work; keeps accurate record of time worked in online time clock. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. 2. Communication and Contact : The employee uses Open Communication effectively both verbally and in writing with clients, colleagues, and other individuals inside and outside the company while maintaining confidentiality of all client related information. 3. Relationships with Others : Conveys a welcoming, empathic, hopeful attitude towards people with co-occurring conditions and supports a philosophy of dual recovery. Engages and welcomes people in ways that convey respect for diversity in a culturally appropriate way. Demonstrates high professional/ethical standards and works well with others as part of the treatment team. Has a therapeutic approach of being empathetic, respectful, and motivational, while encouraging clients to take responsibility for their lives. 4. Participates in the Sanctuary Model and incorporates Sanctuary values, principles, and tools in building a trauma informed treatment program. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. The classification of this position is considered non-exempt from the pay provisions of the Fair Labor and Standards Act. .Requirements: Current Maine CNA License PI116318167

W.B. Mason Company, Inc. Equal Opportunity Employer W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Loader US-ME-Portland Job ID: 2019-3470 Type: Full Time # of Openings: 1 Category: Distribution/Transportation/Warehouse Portland Overview The loader will help process and receive store orders to load trucks for morning delivery. Responsibilities Essential Duties and Responsibilities Assemble customer orders from stock and place orders on pallets. Load trucks for morning delivery. Manage work production so trucks are ready to go out on time and in good order. Keep communication and information updated to minimize disruption. Other duties as assigned. Knowledge, Skills and Abilities Must have a current and valid driver’s license. Must assure work is done in a timely manner and safety and security procedures are followed. Must pay attention to detail and demonstrate accuracy and thoroughness. Must regularly lift and or move 75lbs or more. Must possess outstanding communication skills with an Ability to converse, read and write in English. Must be able to multi-task and work in a fast-pace environment. Qualifications Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee must regularly lift and/or move up to 75 pounds. PI116301260

Cook & Boardman, Inc. Installation • Cumberland Foreside, Maine We are currently recruiting for a Locksmith who will work with our Exactitude team in Cumberland, Maine. Established in 1955, The Cook & Boardman Group is the nation’s premier provider of architectural doors and frames, door hardware and related building specialty products in addition to complete systems integration services. We provide solutions for commercial and multi-family residential building applications. With more than forty convenient locations throughout the United States, we are uniquely positioned to provide the best entry and IT solutions for new construction, renovation and upgrade projects. We offer local service with a national presence. Summary Responsible for providing locksmith services, as well as customer service and product sales to walk in and phone in customers including property managers, facility owners and light commercial contractors. A qualified applicant should have experience with commercial door hardware and keying. Reading and interpreting blue prints and a working knowledge of commercial doors, frames and hardware will be very helpful. Essential Functions Customer service skills Represent the company knowledgeably and professionally Provide solutions to customers relating to keys, cores, and key systems Facilitate customer relations between all branch location departments and customer Prepares and inputs orders as needed and researches and orders special products as necessary Other duties as assigned Minimum Qualifications 2 years locksmith or locksmith apprentice experience 3-5 years relevant work experience preferred Knowledge and experience commercial door hardware and keying Detail-oriented Customer service and problem solving skills Knowledge, Skills & Abilities Experience using Microsoft Office products required Excellent verbal and written communication and leadership skills Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk; and use hands and arms to reach and lift. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Please apply by submitting your resume via this job posting. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. PI116298515

Description: Thank you for your interest in joining our team!! 369 Management Dunkin' Donuts is an independently owned franchise of Dunkin' Donuts. We own 14 stores in New Hampshire and Maine, and we are always looking for great people to join our team. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member for 369 Management Dunkin is a great career choice. Our team is committed to making our guests day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone our team, from our franchisees to our managers to our crew members, work together and takes pride in doing a good job. At our stores, our team members are the fuel that helps our communities run. Working for us is an opportunity for you to achieve success and career goals. Every single member of our management team started as a regular crew member and worked their way up. We are committed to making you feel important and part of a team. You will have the chance to work in a fun environment, making a competitive wage, while learning and developing skills to fuel your future. We want to help you be at your best, so we create flexible work schedules to meet your needs. Whether you are a full-time student, a working parent, or just looking to make some extra cash, we'll work with you because we value the skills every crew member brings to our store. From crew member to shift leader to assistant manager to manager, you have the opportunity to develop and grow. The possibilities for your continued learning and career advancement are endless. So start an exciting new career today and fill out your application. Don't wait, excel with Dunkin' and help keep America running! Responsibilities Include: Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction meeting our high level of service. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Comply with all restaurant, Brand, and franchisee policies. Benefits Include: Pay: $11/hour + Tips Paid Time Off Crew Member Meals During Shift Medical Insurance with Company contribution (Full Time Crew Members) AFLAC Accident, Short Term Disability, & Life Insurance Available. .Requirements: Must be able to fluently speak/read English Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Guest Focus anticipate and understand guests needs and exceed their expectations. You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the If hired, they will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. PI116285326

Description: Thank you for your interest in joining our team!! 369 Management Dunkin' Donuts is an independently owned franchise of Dunkin' Donuts. We own 14 stores in New Hampshire and Maine, and we are always looking for great people to join our team. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member for 369 Management Dunkin is a great career choice. Our team is committed to making our guests day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone our team, from our franchisees to our managers to our crew members, work together and takes pride in doing a good job. At our stores, our team members are the fuel that helps our communities run. Working for us is an opportunity for you to achieve success and career goals. Every single member of our management team started as a regular crew member and worked their way up. We are committed to making you feel important and part of a team. You will have the chance to work in a fun environment, making a competitive wage, while learning and developing skills to fuel your future. We want to help you be at your best, so we create flexible work schedules to meet your needs. Whether you are a full-time student, a working parent, or just looking to make some extra cash, we'll work with you because we value the skills every crew member brings to our store. From crew member to shift leader to assistant manager to manager, you have the opportunity to develop and grow. The possibilities for your continued learning and career advancement are endless. So start an exciting new career today and fill out your application. Don't wait, excel with Dunkin' and help keep America running! Responsibilities Include: Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction meeting our high level of service. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Comply with all restaurant, Brand, and franchisee policies. Benefits Include: Competitive Weekly Pay Paid Time Off Crew Member Meals During Shift Medical Insurance with Company contribution (Full Time Crew Members) AFLAC Accident, Short Term Disability, & Life Insurance Available. .Requirements: Must be able to fluently speak/read English Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Guest Focus anticipate and understand guests needs and exceed their expectations. You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the If hired, they will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. PI116285333

Description: Thank you for your interest in joining our team!! 369 Management Dunkin' Donuts is an independently owned franchise of Dunkin' Donuts. We own 14 stores in New Hampshire and Maine, and we are always looking for great people to join our team. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member for 369 Management Dunkin is a great career choice. Our team is committed to making our guests day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone our team, from our franchisees to our managers to our crew members, work together and takes pride in doing a good job. At our stores, our team members are the fuel that helps our communities run. Working for us is an opportunity for you to achieve success and career goals. Every single member of our management team started as a regular crew member and worked their way up. We are committed to making you feel important and part of a team. You will have the chance to work in a fun environment, making a competitive wage, while learning and developing skills to fuel your future. We want to help you be at your best, so we create flexible work schedules to meet your needs. Whether you are a full-time student, a working parent, or just looking to make some extra cash, we'll work with you because we value the skills every crew member brings to our store. From crew member to shift leader to assistant manager to manager, you have the opportunity to develop and grow. The possibilities for your continued learning and career advancement are endless. So start an exciting new career today and fill out your application. Don't wait, excel with Dunkin' and help keep America running! Responsibilities Include: Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction meeting our high level of service. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Comply with all restaurant, Brand, and franchisee policies. Benefits Include: Competitive Weekly Pay Paid Time Off Crew Member Meals During Shift Medical Insurance with Company contribution (Full Time Crew Members) AFLAC Accident, Short Term Disability, & Life Insurance Available. .Requirements: Must be able to fluently speak/read English Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Guest Focus anticipate and understand guests needs and exceed their expectations. You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the If hired, they will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. PI116285345

Sales Representative US-ME-Portland Job ID: 2019-3256 Type: Full Time # of Openings: 3 Category: Sales - Account Management/Business Portland Overview Visits new and existing customers to present W.B. Mason Company, Inc.’s catalog, flyers and range of products. Responsibilities Essential Duties and Responsibilities Develop and maintain outstanding working relationship with customers to ensure customer satisfaction Compile list of prospective customers for use as sales leads Travel, by car and/or walking, throughout assigned territory to call on regular and prospective customers to develop clientele Distribute product catalog and flyers to current and prospective clients Display or demonstrate merchandise to develop customers’ product knowledge Expand vertical markets through margin management and customer exposure to all categories of sale Quote pricing and provided contracted pricing as necessary Investigates and resolves customer issues Develop and maintain working relationship with Customer Service Representative and driver Attends weekly Branch Sales Meetings Knowledge, Skills and Abilities Outstanding communication skills Able to manage multiple priorities in a fast-paced environment Must be self-motivated and able to work independently Ability to converse, read & write in English Qualifications Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee must regularly lift and/or move up to 25 pounds. PM18 PI116270974

Description: MTS Services specializes in the design and installation of commercial structured cabling. We are currently looking for an experienced Data Cabling Technician to work in the Portland, Maine area. This position will report to the NE Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. MTS Services offers above average competitive wages and benefits. A Technician will be responsible for: • Category rated copper solution installation • Fiber Optic structured cable distribution system installation • Pulling cable, fire stopping, dressing cables and labeling to industry standards • Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors • Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment • Diagnosing and correcting copper and optical fiber problems • Reading blue prints to determine closet and equipment layouts • Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures. • Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment. • May lead small install team (2-3) .Requirements: • Directly related experience (cabling, construction trades), preferably in Telecom industry • BICSI Installer/Technician certification highly desired • Ability to work extended hours (overtime) as needed • Reliable daily travel to work-sites • Must be able to work safely following company policy/procedures on safety • Must possess a valid drivers license and be insurable with our auto insurance carrier during course of employment • Ability to lift at least 50 pounds as necessary • Ability to climb ladders, stand for extended periods, and drive for extended periods. • Comfortable with, and capable of, working in open construction environments. ME18 PI116179376

Description: MTS Services specializes in the design and installation of commercial structured cabling. We are currently looking for an experienced technician to work in the Portland, Maine area. This position will report to the NE Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role. MTS Services offers above average competitive wages and benefits. A Technician will be responsible for: • Category rated copper solution installation • Fiber Optic structured cable distribution system installation • Pulling cable, fire stopping, dressing cables and labeling to industry standards • Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors • Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment • Diagnosing and correcting copper and optical fiber problems • Reading blue prints to determine closet and equipment layouts • Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures. • Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment. • May lead small install team (2-3) .Requirements: • Directly related experience (cabling, construction trades), preferably in Telecom industry • BICSI Installer/Technician certification highly desired • Ability to work extended hours (overtime) as needed • Reliable daily travel to work-sites • Must be able to work safely following company policy/procedures on safety • Must possess a valid drivers license and be insurable with our auto insurance carrier during course of employment • Ability to lift at least 50 pounds as necessary • Ability to climb ladders, stand for extended periods, and drive for extended periods. • Comfortable with, and capable of, working in open construction environments. ME18 PI116179377

Shift Days: Thursday-Monday Shift Hours: 3:00pm-11:00pm Location: US-ME-South Portland Type: Hourly Full-Time Overview Are you a people-focused individual who would love making a difference in the lives of seniors every single day? Do you seem to know what someone needs before they ask? Are you quick to find solutions? If you answered "yes" to these questions, we want to meet you. We are Resort Lifestyle Communities, a family-owned company established nearly twenty years ago. We operate communities all across the country and are growing fast. We provide an active, fun, and affordable lifestyle for the residents living in our communities. In our delivery of the Resort Lifestyle, our focus is always on the resident. We are now accepting applications for a 2nd Shift Concierge who will deliver a first-class customer service experience to our residents and their guests. This is a critical position that interfaces constantly with residents, visitors and other team members within the community. Here's what makes this opportunity right for you: Live by our core values of Respect, Kindness & Compassion, Honesty, and Service Excellence. You'll work a stable schedule; Thursday through Monday from 3:00pm - 11:30pm. You'll receive stellar benefits, including health insurance (with stipend), dental, paid holidays and vacations, and a 401(k) with employer match. You'll be a "go-to person" and provide a lasting first impression to visitor to the community. You will assist in a number of different areas including interacting with residents and guests, marketing, administrative work, and performing assorted cleaning. Opportunity to serve seniors and make their days special. Here's what makes you right for this opportunity: You can multi-task and meet deadlines while projecting a resort-like image both in person and over the phone. You've got strong knowledge of the local community, area and region preferred. You have excellent computer skills including Microsoft Office programs and e-mail. Need to be at least 21 years of age with a valid driver's license for safe operation of resident vehicles. Do you have a passion for service and deeply enjoy working with seniors? Take the first step to joining our company and complete our on-line application today and you'll hear from us within 48 hours. EOE/ADA PM18 PI116153009

Cook & Boardman, Inc. Sales • Cumberland Foreside, Maine We are currently recruiting for an End User Sales Representative who will work with our Exactitude team in Cumberland, Maine. Established in 1955, The Cook & Boardman Group is the nation’s premier provider of architectural doors and frames, door hardware and related building specialty products in addition to complete systems integration services. We provide solutions for commercial and multi-family residential building applications. With more than forty convenient locations throughout the United States, we are uniquely positioned to provide the best entry and IT solutions for new construction, renovation and upgrade projects. We offer local service with a national presence. Summary As an End User Sales Representative with Exactitude, you must possess excellent interpersonal communication skills, a strong sense of integrity and superb organizational and time management skills. You must be competent in territory management, be able to organize a sales strategy and possess great presentation skills. You must also be a self-starter and problem solver who keeps the customers' best interest at heart. This position conducts sales calls on existing, and potential End User Customers. The primary purpose of these sales calls is to create opportunities for the sales of Doors, Frames and Hardware. The ultimate goal is to become a trusted advisor to Exactitude customers such as, K-12 Schools, Healthcare, and College/ Universities. Essential Functions Obtain, maintain and optimize Customer relations through planned and regular sales visits and communications for given territory Achieve sale goals and objectives Identify target prospects and create strategic action plans to develop the accounts as Customers Follow-up on all Customer leads from external and internal sources Maintain Customer information files and notes with periodic review with Manager Communicate regularly with key decision makers such as: Director of Maintenance, Director of Security, School Superintendents and Locksmiths All other duties as assigned Minimum Qualifications 2 year degree 3 years of related sales experience. Construction and/or building supply sales Strong Customer Relations skills Strong Verbal and written communication skills Proficient computer skills including: Microsoft Office Suite Knowledge, Skills & Abilities Working knowledge of Door Hardware, Locks and Access Control Strong interpersonal skills Phy sical Demands Must be able to lift up to 50 lbs. Work Environment This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Job does require frequent and daily driving to project sites. Please apply by submitting your resume via this job posting. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. PI116144720

Description: Job Description Case Manager QUALIFICATIONS: The Outpatient Case Manager must possess a Bachelors Degree in a human services field (Social Work, Psychology, Behavioral Science) and one year of direct relevant experience, or an Associates Degree in a Human Services field and two years of direct relevant experience. Relevant experience may include experience in a psychiatric inpatient or residential setting, relevant life experience, or a comparable practicum. MHRT certification is a plus. Use of personal vehicle required. BASIC PURPOSE AND KEY ELEMENTS: The Outpatient Case manager is responsible for assisting clients to attain the skills and resources necessary to function successfully in the community. Emphasis is placed on holistic care using SAMHSAs 8 dimensions of wellness: Emotional, Financial, Social, Spiritual, Occupational, Physical, Intellectual, and Environmental. The Outpatient Case manager will work within a multi-disciplinary team. General Description: Wellsprings work is informed by the Sanctuary Model, a trauma-informed client treatment organizational change model. Sanctuary organizes both our treatment and the way we run our organization. It is an inclusive model that guides leaders, staff, clients, and families to share the same language. The Outpatient Case manager helps clients in their recovery from substance use and co-occurring disorders through role modeling, and empathetic trauma-informed support using Sanctuary framework. EXAMPLES OF DUTIES: [May not include all of the duties assigned] Provide a welcoming environment for individuals seeking mental health, substance abuse, co-occurring, and community support. Establishing therapeutic relationships with clients and prospective clients according to the philosophy and values of the program. This includes engaging hard-to-reach clients. Conduct bio-psycho-social assessment interviews and diagnostic evaluations, and complete required written reports/summaries Develop and maintain good therapeutic relationships and boundaries with participants. Demonstrated knowledge of local resources that include programs to facilitate employment and low cost housing. Collaborate closely with partner agencies Link clients to necessary and appropriate resources that are culturally appropriate and community based. Be proficient (and/or able to receive training) in Motivational Interviewing, Cognitive Behavioral Therapy, and other evidence-based and evidence-informed practices suitable for diverse participants. Meet all deadlines and comply with requirements for documentation and billing, including the completion of client mental health updates Ability to manage electronic Health Records, use Microsoft Excel and Word for required reporting and documentation. Providing educational and supportive counseling and assistance to the clients family and significant others in direct relationship to the clients Treatment Plan as authorized by the client. Coordinating clients utilization of community resources as appropriate by accompanying clients to those resources as necessary. Coordinating clients physical and mental health needs by working with the multi-disciplinary team or maintaining regular contact and coordination with clients other providers. Provide crisis intervention as appropriate and necessary. Provide and engage in other services necessary to support treatment to clients such as clinical case meetings, staff development, maintaining clinical and administrative records per agency requirements. Other duties as assigned by the Supervisor. PERFORMANCE FACTORS: Attendance and Dependability: Reports to work promptly at assigned hours and is seldom absent from work; submits accurate time sheets to the supervisor. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments. Communication and Contact: The employee communicates effectively both verbally and in writing with clients, colleagues, and other individuals inside and outside the company while maintaining confidentiality of all client related information. Employee is empathetic, respectful, and motivational and encourage others to take responsibility for their lives by acting as a positive role model. Relationships with Others: Conveys a professional attitude by demonstrating an interest in the job and the agency with a welcoming, empathic, hopeful attitude and by emphasizing the positive aspects of most situations, which supports a philosophy of dual recovery. Engages and welcomes people in ways that convey respect for diversity in a culturally appropriate way. Demonstrates high professional/ethical standards, including the observation of professional boundaries and works well with others as part of the team. Has empathetic, respectful, and motivational approach and encourages clients to take responsibility for their lives. Professional development: Understands job responsibilities and adheres to policies and procedures; expands knowledge and skills necessary for job; demonstrates self-awareness of and ability to work through attitudes that negatively affect performance, including personal reactivity. Employee will prioritize time and tasks efficiently; distinguish between major and minor issues; develop logical and creative solutions to problems; and make effective decisions within the scope of their duties. Employee will also productively utilize supervision; keep supervisor informed; adequately prepare for supervision. Participates in the Sanctuary Model and incorporates Sanctuary values, principles, and tools in building a trauma informed treatment program. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. The classification of this position is considered non-exempt from the pay provisions of the Fair Labor and Standards Act. .Requirements: A Bachelors Degree in a human services field (Social Work, Psychology, Behavioral Science) and one year of direct relevant experience, or an Associates Degree in a Human Services field and two years of direct relevant experience. Relevant experience may include experience in a psychiatric inpatient or residential setting, relevant life experience, or a comparable practicum. Current MHRT is a plus but not required Current Drivers License Use of personal vehicle also required PI116070390

Beacon Health Options Job Category: Operations - General Req #: STATE01892 Schedule: Full Time Location: ME - Bangor ABOUT THE POSITION We are currently seeking a dynamic Military OneSource (MOS) State Consultant to join our team in Bangor or Portland, ME. The MOS State Consultant will serve as the state's subject matter expert with regard to Military OneSource and Federal, State and community resources available to support military members and their families . Position Responsibilities: • Collaborate with military and community support services to understand the military populations within the state and their needs. • Encourage community capacity building to benefit the military population. • Provide event support through presentations and displays. • Develop internal team training as requested by managers and participate in special projects. • Provide information and referral services and promote a sense of military community among the geographically dispersed service and family members in the state. • Develop partnerships within their state to bridge the gap between needed and available services and integrate military and civilian resources. • Educate service and family members of all branches and components of the support services available through Military OneSource via approved briefings and information tables at military sponsored events, conferences, trainings and other appropriate venues. • Seek out opportunities to provide information regarding Military OneSource services to military leadership, members and their families, in order to facilitate secondary outreach and subsequent referrals. • Develop and execute a state plan strategy to ensure awareness of available resources throughout the state and identify gaps in services. • Maintain detailed records of daily, weekly and monthly activities in SharePoint, ensuring quality and timeliness of each entry. • Provide virtual outreach across the state using Defense Connect Online and GoTo Meeting platforms to conduct meetings and website tours. Position Requirements: Education : Bachelor's Degree is required. Licensure : Valid Driver's License. Relevant Work Experience: Five years of prior military experience as an active duty, National Guard or Reserve member (or as a spouse of a member) or relevant civilian experience. In depth knowledge of and experience with military and civilian Support Services programs (military department and family service type programs). Proficient in the use of Windows based software applications, including MS Office Professional Suite. Familiarity with SharePoint preferred. Exceptional administrative skills required. Knowledge, Skills & Abilities : • MS Office Professional Suite • SharePoint • Online Meeting Software • Excellent written and oral communication skills This contract requires U. S. citizenship ValueOptions Federal Services, Inc, a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #CB PM16 #GD #RM PI116060294

Beacon Health Options Job Category: Operations - General Req #: STATE01892 Schedule: Full Time Location: ME - Bangor ABOUT THE POSITION We are currently seeking a dynamic Military OneSource (MOS) State Consultant to join our team in Bangor or Portland, ME. The MOS State Consultant will serve as the state's subject matter expert with regard to Military OneSource and Federal, State and community resources available to support military members and their families . Position Responsibilities: • Collaborate with military and community support services to understand the military populations within the state and their needs. • Encourage community capacity building to benefit the military population. • Provide event support through presentations and displays. • Develop internal team training as requested by managers and participate in special projects. • Provide information and referral services and promote a sense of military community among the geographically dispersed service and family members in the state. • Develop partnerships within their state to bridge the gap between needed and available services and integrate military and civilian resources. • Educate service and family members of all branches and components of the support services available through Military OneSource via approved briefings and information tables at military sponsored events, conferences, trainings and other appropriate venues. • Seek out opportunities to provide information regarding Military OneSource services to military leadership, members and their families, in order to facilitate secondary outreach and subsequent referrals. • Develop and execute a state plan strategy to ensure awareness of available resources throughout the state and identify gaps in services. • Maintain detailed records of daily, weekly and monthly activities in SharePoint, ensuring quality and timeliness of each entry. • Provide virtual outreach across the state using Defense Connect Online and GoTo Meeting platforms to conduct meetings and website tours. Position Requirements: Education : Bachelor's Degree is required. Licensure : Valid Driver's License. Relevant Work Experience: Five years of prior military experience as an active duty, National Guard or Reserve member (or as a spouse of a member) or relevant civilian experience. In depth knowledge of and experience with military and civilian Support Services programs (military department and family service type programs). Proficient in the use of Windows based software applications, including MS Office Professional Suite. Familiarity with SharePoint preferred. Exceptional administrative skills required. Knowledge, Skills & Abilities : • MS Office Professional Suite • SharePoint • Online Meeting Software • Excellent written and oral communication skills This contract requires U. S. citizenship ValueOptions Federal Services, Inc, a Beacon Health Options company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #CB PM16 #GD #RM PI116053853

AmeriGas AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer. Location: Lewiston, ME, US Company: AmeriGas Propane, Inc. When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers. Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States. Are you looking for a customer service position with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an efficient, customer service oriented person to join us as a Customer Relations Representative . At AmeriGas, our employees are the keys to our success and we are proud to offer a comprehensive benefits package, in addition to excellent starting pay: Exceptional medical, dental and prescription benefits 401(K) with company match Generous bonus potential Paid time off (including holidays) Paid Training Annual performance reviews and salary increases Propane discounts Career advancement Tuition reimbursement Job Summary: The Customer Relations Representative (CRR) acts as the first point of contact for all AmeriGas customers. The CRR is responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service. The CRR will drive customer retention and growth through accurate posting of daily work, handling customer complaints and inquiries, a commitment to accuracy when reconciling accounts receivables, and strong organization skills when supporting delivery and service operations. Knowledge, Skills and Abilities: Advanced knowledge in Microsoft office and windows based applications Ability to master SAP order to cash system Must have strong organizational skills as well as be extremely detailed oriented Must be able to work well in a team-oriented environment Must be service-oriented and sales minded Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations Must be resourceful and excel at problem resolution Education and Experience Required: High school diploma required Two or more years in customer service industry strongly preferred Sales experience preferred Prior SAP experience is a plus AmeriGas is a Drug Free Workplace. Employment is contingent upon the completion and our evaluation of a drug-screening test and a criminal background check in accordance with company policies and applicable laws and regulations. AmeriGas is an Equal Opportunity Employer. Nearest Major Market: Lewiston Job Segment: Medical, ERP, SAP, Healthcare, Technology, Customer Service PI116052462

Eliot, ME ID: 2019-2839 Updated Date: Department: Customer Service Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116004489

Eliot, ME ID: 2019-2836 Updated Date: Department: Telephone Sales Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base (CWE) + Bonus Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO HERE? Make sales, become a professional. Understand your customers, learn to overcome objections, providing logical solutions that grow accounts. Self-improvement is incredibly important here, every interaction is an opportunity to get better. Our Sales Representatives are responsible for the following tasks: Increase sales volume and customer satisfaction. Grow accounts with new sales methodology. Learn the client's products, services, and customers. Utilize account management software and tech. Solve problems and upsell when possible. Improve your ability with every interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Sales Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116004491

Eliot, ME ID: 2019-2842 Updated Date: Department: Blended Call Center Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116004493

Kittery, ME ID: 2019-2842 Updated Date: Department: Blended Call Center Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116004485