Gregory Poole Equipment Company
Hope Mills, NC
PRIMARY FUNCTION: This position provides inside rental equipment activities insuring customers' satisfaction and performing some administrative operational responsibilities, primarily for Compact Construction Equipment (CCE) and Building Construction Products (BCP) rentals. ESSENTIAL DUTIES: I. Customer Service - Percent Of Time Spent = 70%+ Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers. Provides rental customers' price quotes and equipment availability and delivery schedule information. Manages or resolves customer's rental complaints and problems to the best customer satisfaction level possible. Daily monitors and coordinates rental equipment hauling schedule to insure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery...