55 patient service representative jobs found in Boston, MA

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains greater than 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders. Our division is a teaching practice for Harvard Medical School. The Patient Service Representative is the first point of contact for our patients. They are responsible for answering, triaging, and scheduling all provider appointments that are essential elements of patient care across our distributed campus. The anticipated schedule for this role is 8:30 am - 5 pm. Job Description: Job Summary: Directs patient access to the practice by answering, screening, and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities: Answers, screens, and processes a...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup. Job Description: Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains greater than 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders. Our division is a teaching practice for Harvard Medical School. The Patient Service Representative is the first point of contact for our patients. They are responsible for answering, triaging and scheduling all provider appointments that are essential elements of patient care across our distributed campus. The anticipated schedule for this role is 8:30 am - 5pm. Job Description: Job Summary: Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities:   Answers, screens and processes a...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Job Summary: Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including...

Patient Service Representative At Northeast Rehabilitation Hospital Network (NRHN), our services and programs are guided by our Service Pledge and core values of Honesty, Integrity, Responsibility, Trust, and Respect. Through collaboration with patients, families, and colleagues, we support a safe, respectful, and healing environment grounded in patient- and family-centered care and evidence-based practice. NRHN is committed to maintaining an atmosphere that promotes healing, recovery, and wellness. Our care philosophy is guided by the following core principles: Dignity and Respect Information Sharing Participation Collaboration The Patient Service Representative is responsible for performing assigned duties in accordance with NRHN policies, procedures, and standards of care while supporting the organization’s mission, values, and commitment to quality outcomes. Essential Responsibilities To serve as a communication and information resource for...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Trayline Attendant performs a wide range of tasks including assembly of meals and cleaning/sanitizing equipment and workstations. The Room Service Attendant ensures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of the menu, timeliness of tray delivery and pick-up, among other services offered within the department. Job Description: Essential Responsibilities: 1.    Assembles patient meals as ordered through the At Your Service Room Service Dining system. Prepares and stocks food items to par levels in advance of peak meal periods (fruit cups, desserts, beverages, and oral supplements). Follows procedures for preparing special trays (Mechanical diets and other therapeutic diets). 2.    Arranges designated work area/serving station with proper utensils, plates, etc. Keeps supervisor informed of menu...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Make an Impact Every Day! Be the welcoming face and trusted guide for patients and visitors. In this role as a Practice Representative, you’ll deliver clear communication, excellent service, and smooth coordination to ensure every patient experience is positive and efficient. The schedule for this role is Monday - Friday, 8 am - 4:30 pm Job Description: What You’ll Do Patient Experience & Communication Serve as a primary point of contact for patients, visitors, and staff—both in person and by phone Provide accurate information, directions, and guidance with a courteous, helpful approach Follow up promptly to ensure all needs are met Information Management & Coordination Gather complete and accurate information from patients and callers Prioritize and route communications to providers efficiently Prepare schedules, medical records,...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Seeking an Advanced Practice Provider (APP) to join our Interventional Radiology team in a unique, consult-focused role centered on vascular access. This position plays a critical role in ensuring safe, appropriate, and high-quality line placement. This is not a procedural APP role—rather, it is a highly collaborative position focused on clinical decision-making, consult management, and patient follow-up. Key Responsibilities: Review, triage, and validate all incoming vascular access (line/catheter) consults to ensure appropriate catheter selection and clinical indication Serve as a clinical quality and safety checkpoint to prevent inappropriate or incorrect line placement Communicate directly with ordering providers to clarify, educate, and adjust orders as needed Act as the primary point of contact for vascular access-related questions across BIDMC and partner...

Must have a working knowledgeable of basic and complex principles and practices of cell processing and experience as an auditor and compliance specialist. The QA/QI Specialist is responsible assisting in the monitoring for quality to ensure that systems are appropriate, current and being adhered to by all staff of the Cell Manipulation Core Facility. This position requires the individual to be actively engaged in the field by teaching, managing and advancing the field by participation in professional meetings, publications or presentations. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health...

Aesculap Inc Company: AESCULAP INC. Job Posting Location: Boston, Massachusetts, United States Functional Area: Sales Working Model: Remote Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 13203 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its...

The HVAC Manager is responsible for the management and leadership of the HVAC mechanics that support the main campus. This role involves implementing day-to-day policies, procedures, and programs to ensure well-managed and well-maintained buildings, whether directly supervised or managed by team members. The position emphasizes a positive response to staff and patient requirements, environmental health and safety, and quality programs. The HVAC Manager oversees HVAC services, financial performance, vendor management, and staffing to meet the needs of the buildings and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design...

Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position is 40 hours Monday - Friday, days. Job Summary: Understands practice, policies and regulations in own area of responsibilities, possesses working knowledge of procedures in own discipline specialty. Reports to the operations director of radiology and is guided on clinical practice by the modality section chief. Is responsible for the overall function of their area, responsibilities include; direct or delegated development and implementation of procedures, overall efficiency, productivity and quality of work performed by assigned staff. In addition, responsible for the care and maintenance of equipment. As well as maintaining the daily, on call and holiday schedules and assignments in order to coordinate daily operations and workflows. Job Description: Essential Responsibilities: Represents the division on all technical leadership...

This position will start in October 2026. Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute’s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable...

Overview The Medical Science Liaison (MSL)/Senior Medical Science Liaison (Sr MSL) is a field-based representative of the Medical Affairs Organization that supports and represents Shionogi Inc and its products with, and to, key opinion leaders (KOLs), clinicians, institutions, and professional organizations. This includes relationship building and management of KOLs providing for meaningful scientific exchange at national, regional and local levels in both academic and clinical practice settings. The incumbent addresses the specific needs of healthcare professionals (HCPs) by responding to unsolicited requests for information about our marketed and developing products. As a clinical and scientific expert on the company and products, the MSL/Sr. MSL is responsible for building long-term relationships and establishing rapport with HCPs in hospitals, clinics, and academic centers through scientific disease state and product discussions that support current therapeutic concepts and...

B. Braun Medical, Inc. Company: B. BRAUN MEDICAL (US) INC Job Posting Location: Boston, Massachusetts, United States Functional Area: Sales Working Model: Remote Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday Shift: 5X8 Relocation Available: No Requisition ID: 12953 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access...

Reporting to the Referral/Authorization Supervisor under direct supervision, the Referral Specialist is responsible for coordinating referral orders for continuation of treatment such as specialty services and diagnostic testing timely and efficiently. The Referral Specialist ensures the patient’s insurance allows them to access services of specialist’s health care provider. These functions include, but are not limited to, obtaining referral and authorizations for patients receiving care at the Dana-Farber Cancer Institute and its partnering facilities, collecting demographic and insurance information, insurance eligibility and benefit verification, where applicable. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where...

This position will start in October 2026. The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI...

The Senior Manager, Contact Center is responsible for providing strategic direction and daily oversight to the DFCI Welcome Center Triage teams. This role collaborates with management across the Contact Operations, ACO, as well as DFCI leadership to ensure an exceptional patient experience is delivered to all individuals calling into DFCI. The role also works within their team to motivate and energize staff with a focus on collaboration and ongoing supportive performance management. The Senior Manager is responsible for the long-term success of the Welcome Center and creating a high-performing and patient-centric environment. The leader of the Welcome Center, the role is responsible for developing the best-in-class customer service and patient-centric models, as the first impression for patients calling into Dana-Farber Cancer Institute. The Senior Manager establishes short term and long-term New, Established, and Pediatric Contact Center Operations goals that are aligned with the...