87 customer escalation specialist jobs found

Description Job Summary The Diamond Society Specialist serves as a first point of contact for Diamond Society patient families, providing clinical care coordination and support while maintaining an awareness and understanding of philanthropy, including the qualification of prospective donors. This role will be focused on coordinating inpatient and outpatient care, ensuring a seamless, high-touch experience for Diamond Society families. The Diamond Society Specialist creates a meaningful Nicklaus Children's Hospital experience for Diamond Society members, while working with Foundation colleagues to develop strategies to support new prospects and families. Job Specific Duties Provides concierge services for Diamond Society patients seen at any Nicklaus Children’s Hospital location, including all outpatient and urgent care locations. Greets and escorts families to appointments, facilitates appointment scheduling, assists with prescriptions and/or paperwork,...

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Job Summary The Senior Privacy and Governance Specialist, reporting to the VP, Compliance & Ethics (Canada), plays a key role in advancing and embedding both privacy and data governance practices across McKesson Canada. The role provides subject matter expertise on privacy, data governance, and risk management to support compliance with legal, regulatory, and...

Job Description The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools to streamline repetitive tasks and improve resolution times. The compensation for this position will be commensurate with education or work experience. Responsibilities What You'll Be Doing: Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity, providing clear communication and maintaining...

About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. Position: Associate Claims Clinical Specialist Location This position is...

DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Remote Office Job Brief The Implementation Specialist is a customer-facing role that requires a unique blend of implementation expertise with customer management skills. At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career. JOB SUMMARY: The Implementation Specialist is a customer-facing role that requires a unique blend of implementation expertise with customer management skills. This individual will lead the onboarding process, fostering an environment...

BRG is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Position Title: IT Service Delivery Manager Location: Washington, DC Position Type: Full time Requisition ID: JR100913 Description: We do Consulting Differently The IT Service Delivery Manager leads BRG’s global Tier 2 IT support organization, delivering high-quality support for endpoint devices, office technologies, and in-person user needs. This role serves as a key liaison between end-user support, infrastructure, cybersecurity, workplace technology, and business stakeholders. The position oversees a geographically distributed team across 50+ offices and multiple countries, ensuring a consistent and scalable service experience. It combines operational leadership with service...

Position Title: Human Resources Operations Specialist Location: Los Angeles, CA Req Id: JR103022 Time Type: Full time Description: At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless! Cumming Group is seeking an HR Operations Specialist to support our HR Service Delivery function. In this role, you will serve as a key resource for team members and managers, providing Tier 1 HR support, processing HR transactions, and ensuring operational excellence across the employee lifecycle. The successful candidate will be highly organized, customer-focused,...

AmeriGas AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer. Location: King Of Prussia, PA, US, 19406 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Requisition Number: 29811 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Job Summary: The Workforce Management Real-Time Specialist monitors inbound contact traffic and takes action to maintain efficient contact distribution based on skilled staff availability, meeting operational service level goals to ensure customers receive an excellent...

Are you a dynamic leader who thrives in fast-paced environments and can quickly master complex information to deliver engaging, impactful training? We are seeking a versatile and energetic Customer Success Training Facilitator & Supervisor to support the 2026 Medicare Annual Enrollment Period (AEP) season. This critical, dual-focused seasonal role is built on a "train-and-follow" model to maximize team stability and performance. You will first absorb client-provided curriculum via an expedited Train-the-Trainer process, deliver a rigorous 3-week virtual onboarding program to a class of remote Customer Success Associates, and continue into production with that same class as their direct supervisor. By quickly building trust and keeping the team motivated from the start, you will play a key role in minimizing attrition and maximizing performance during a fast-paced peak season. Day in the Life Phase 1: Training Facilitation & Onboarding (late July –...

Position Overview This position acts as an escalation point for support teams, partners with internal teams to resolve recurring or complex issues, and contributes to process improvements that enhance support efficiency, customer satisfaction, and product quality. The Senior Support Specialist works closely with Client Support, Product, Engineering, and other cross-functional partners to investigate issues, communicate effectively with customers, identify trends, and support timely resolution of customer-impacting problems The ideal candidate is a highly analytical and customer-focused technical support professional with strong SaaS troubleshooting experience, strong communication skills, experience using ticketing or CRM systems, and working knowledge of SQL, APIs, data analysis, and technical support processes. What you will do and achieve Act as an escalation point for support teams by investigating and resolving complex technical, functional, data, and...

Site Reliability Engineer Summary As an SRE I at Allegiant, you play a vital role in the design, maintenance, and performance of all production on-premises and cloud-based systems. You will participate in Allegiant’s cloud transformation efforts to ensure our systems and applications remain highly resilient while adding cloud native functionality to achieve long term scalability and stability. As an SRE I, you will be a champion of innovation by taking the initiative to see problems turned into solutions. It is just as easy for you to work with a team on a large project as it is to simply focus on a goal independently. You are systematic in problem solving, levelheaded under pressure, never satisfied with the status quo, and thrive on creative solutions to problems. You demonstrate a willingness to grow in the technical needs while effectively communicating in either written or verbal form the technical insights into how to refine and improve the system, ultimately ensuring...

About Us: How many companies can say they've been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What's the role? To assist in maintaining Quality Assurance and Control practices in adherence to the Food and Drug Administration (FDA) regulations for the Quality System Regulation and for ISO 13485 standards, the QA Specialist is responsible for...

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! Primary Focus: Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer...

SPG Call Center Team Member, (Clearance Required, TS/SCI with Poly) Onsite, San Antonio, TX This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Within the family there is a range of technical...

SPG Call Center Team Member, (Clearance Required, TS/SCI with Poly), Onsite, San Antonio, TX This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Within the family...

SPG Call Center Team Member, (Clearance Required, TS/SCI with Poly) Onsite, San Antonio, TX This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Within the family there is a range of technical...

SPG Call Center Team Member, (Clearance Required, TS/SCI with Poly) Onsite, San Antonio, TX This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Within the family there is a range of technical...

Req Number: Req #1863 Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work ®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list . These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm....

Perrigo Employee Lifecycle Services Team Lead Location: Allegan, MI, US, 49010 At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All . We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone , we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo . We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging. Join us on our One Perrigo journey as we evolve to win in self-care. Description Overview As Team Lead – Employee Lifecycle Services, you will be part of our...

Security Monitoring Specialist location: SALT LAKE CITY, UT, US, 84116 Company: PacifiCorp POWER YOUR GREATNESS PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. General Purpose Monitor and respond to physical security events across access control, intrusion detection, and video management systems within a 24/7/365 Security Operations Center. Analyze and assess alerts in real time, taking appropriate action to resolve, escalate, or coordinate response in accordance with established procedures and regulatory requirements. Maintain situational awareness across monitored facilities while ensuring timely, accurate documentation of all activities. The Security Monitoring Specialist applies critical thinking, sound judgment, and strong communication skills to support effective incident response and continuity of...