Omnissa, LLC
Mountain View, CA
Job Description: Job Title: Customer Escalation Engineer Job Summary We are seeking a passionate and highly skilled Customer Support Engineer to diagnose complex technical issues, communicate clearly with customers, and deliver an exceptional support experience . In this role, you will leverage your understanding of enterprise VDI solutions to ensure world-class product quality for customers across diverse virtual environments. You'll serve as a technical mentor, champion continuous improvement, and help bridge teams through effective communication and leadership. This is an exciting opportunity to make a direct impact on enterprise software solutions powering today's remote and hybrid workplaces. Guided by our Core Values- Act in Alignment, Build Trust, Drive Efficiency, and Maximize Customer Value - we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd...