$56,000 - $66,700 yearly
Enhanced Veterans Solutions
Colorado Springs, CO, USA
Description:
EVS is seeking a Tier 3 Service Desk Technician to join our team in support of a vital customer mission. This role helps deliver a standardized set of Enterprise IT (EIT) services across 187 U.S. Air Force bases, ensuring users experience a consistent and high-quality IT environment across all mission operations. The goal: shift the USAF’s focus from network operations to mission readiness. As a Tier 3 Service Desk Support Systems Administrator, you’ll play a key role in the ongoing health and responsiveness of the enterprise. You'll monitor and coordinate operational activity, respond to issues with urgency and precision, and oversee the full lifecycle of incident resolution. You’ll serve as the central point for network management—handling monitoring, notifications, remediation, and case tracking. Responsibilities Deploy applications and updates in line with established criteria Troubleshoot and resolve issues related to failed patches or software...