Amtech Systems
Albuquerque, NM
TransCore-Amtech Systems (AMS), a subsidiary of ST Engineering, is seeking a full-time IT Technician to join our team in Albuquerque, New Mexico. Summary The IT Technician provides desktop and end-user support for Windows workstations, Microsoft 365 services, mobile devices, printers, and related technologies. Troubleshoots and resolves hardware, software, connectivity, and account issues while maintaining a high level of customer service. Escalates complex issues to System Administrators, Network Engineers, or application support teams as necessary. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Provide support for desktop computers, laptops, mobile devices, printers, and peripheral equipment. Respond to, prioritize, troubleshoot, and resolve incidents and service requests submitted through the IT ticketing system. Install, configure, maintain, and support Windows 11 operating systems and standard business...