Hyosung America, Inc
Dayton, OH
Hyosung America, Inc Job Type: Full Time Location: US Field Technical Support Specialist Job Summary The Field Technical Support (FTS) Specialist is responsible for providing advanced technical support to Field Service Engineers (FSEs), monitoring ATM performance, supporting training initiatives, developing documentation, and assisting with special projects. This role requires maintaining readiness to respond to incoming support requests, researching parts, evaluating underperforming equipment, identifying root causes, and recommending or executing corrective actions. FTS Specialists must be able to effectively guide technicians remotely using technical knowledge, documentation, system information, and available photographs. Specialists are also expected to perform field assignments as directed by management and support organizational objectives as needed. This position generally follows a fixed schedule with occasional overtime and is typically based on a four-on,...