Diné Development Corporation
Patterson, IA
Job Title: Help Desk Analyst (Tier I) Location : Wright Patterson Position Type: Full time Req ID: JR100165 Description: Dine Source is seeking a Tier I Help Desk Analyst to support an Air Force program. We are seeking a motivated professional to join our team. As a member of our team, you'll provide support to our internal and external customers. *This position is contingent upon contract award.* Responsibilities: Ticketing System Management: Utilize Government-provided help desk ticketing software (ServiceNow) to log, monitor, and resolve trouble tickets. Ensure all tickets are thoroughly documented, including troubleshooting methods, root cause analysis, and resolution. Knowledge Management: Develop and maintain a Knowledgebase repository for consistent and accurate information dissemination to users. Incident Management: Ensure incident ownership throughout the lifecycle of incidents and requests, implementing escalation...