Equifax, Inc.
Jefferson City, MO, USA
A Customer Success Manager (CSM) is a self-starter who demonstrates an owner's attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, and revenue expansion. What you will do Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service Maintain a deep understanding of our solutions, client base, and best practices Act as a trusted advisor and advocate for the client, ensuring success and maximum value as they adopt a new platform/service Educate clients on business value of solutions and application of best practices Provide business insights through client value presentations, Quarterly Business Reviews, and other methods Identify potential growth and...