Customer Service
Greenville, SC, USA
Summary: Assist sales and customers with post sales issues, including RMA related issues. Essential Job Duties: Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers. Receive requests over the intranet, internet, fax, and telephone. Provide Tracking, Bill of Lading, and Proof of Delivery Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse Take hunt group calls. Work with transit carriers on freight credits and ship damage claims. Works closely with warehouse personnel to resolve shipping discrepancies. Other duties as assigned (ISO support, other operational assignments, etc...) Regular attendance is an essential function of the Customer Service Representative position Hours for this particular position will be from 11:00 am to 8:00 pm Reporting Relationships: Receives general supervision from the Manager of Customer Service Direct contact with...