$45,008 - $69,575 yearly
Transport Management Services
Chattanooga, TN, USA
The Customer Success Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments, optimizing load execution, and maintaining accurate data integrity to support revenue growth and customer satisfaction. Responsibilities Collaborate with Planning, Carrier Sales and Fleet Management to maximize utilization and revenue. Meet specific assigned load count goals to drive company revenue growth. Solicit freight from assigned customer base via phone and email. Monitor and report on customer commitments to ensure commitments are met. Ensure customers with drop pools have sufficient equipment to meet demand. Monitor and trace shipments to ensure loads are running on schedule. Provide proactive communication in the event a delay occurs that would affect meeting service requirements. Ensure all pertinent load information is gathered and...