AGS LLC
Montgomery, NJ, USA
Position Title: Field Service Supervisor Description Job Overview The Field Service Supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians, scheduling for work orders and personnel, optimizing AGS products functionality. Responsibilities Develops workflow for Field Service Technicians Assists in goal setting, skill enhancement and performance review activities for Field Service Technicians Investigates and resolves any issues resulting from substandard performance Ensures company policies and procedures are followed by team members Provides training to Field Service Technicians as needed Addresses customer inquiries, resolves issues and obtains customer feedback proactively Maintains positive and healthy relationships with...