$80,000 - $90,000 yearly
QBE Federal
Andover, MA
Description:
At a regional field site, there is no help desk down the hall. When a workstation fails, a printer goes down, or a conference room will not connect, you are the person everyone turns to. As the Onsite Anchor, you will be IT's face, hands, and judgment on the ground. QBE is seeking a motivated Field Support Technician - Onsite Anchor to serve as the on-site IT decision-maker for assigned regional and field locations of a Department of War agency supported by an enterprise IT Customer Support Services program. Operating without on-site supervision, you will analyze escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution approach; decide when remote Tier II/III, engineering, or vendor involvement is required; determine the deployment and refresh approach for site workstations; and analyze site asset records to recommend lifecycle actions. The role requires travel...