$102,000 - $127,500 yearly
NV Energy
Las Vegas, NV
NV Energy Position Title: Sr Telecom Analyst Job ID: 10005135 Location: Las Vegas, NV, United States and 1 more Description: Job Description Basic Purpose Performs advanced analysis, design, and support of Customer Experience technologies, with a primary focus on Genesys Cloud IVR and ACD platforms. Leads complex initiatives across telephony, routing, and integrated customer service systems to ensure reliable, scalable, and cost-effective solutions. Responsibilities Essential Duties and Responsibilities IVR / ACD Design & Development Designs, develops, and maintains IVR call flows using Genesys Cloud Architect, including routing strategies, speech recognition, and self-service capabilities. Implements and optimizes ACD configurations, including skills-based routing, queue management, and workforce integrations. Translates business requirements into scalable IVR and routing solutions aligned with...