Marshall Medical Centers
Huntsville, AL
Overview
The Sr. Manager, Patient Experience works in collaboration with and under the direction of the Director of Patient Experience and Advocacy and HH Leadership to establish standards and targets to drive cultural change and improvement practices that enhances the overall patient and family experience. In collaboration with the Director of Patient Experience and Advocacy works closely with VP of Operations, CNO, Service Line Directors, Unit Directors and clinical Staff to develop strategies and implement initiatives to improve overall outcomes in patient experience and satisfaction. The Sr. Manager of PX will work collaboratively with the clinical team member’s, physicians, administrators, and others to support clinical and non-clinical areas in the consulting, planning, development, implementation and evaluation of a comprehensive patient and family experience improvement strategy for Huntsville Hospital Health System. Additionally, they will...