The Manitowoc Company Inc
Shady Grove, OK
The Technical Service Specialist VI provides second level parts research and order fulfillment support to Manitowoc Country Organizations and third-party Distributors as technical parts support subject matter expert in a specific product line. Technical Service Specialist VI also coordinates critical issues with Manitowoc warehouse facilities, purchasing team, and technical service personnel.
Responsibilities:
Respond to contact center phone calls and customer service tickets
Timely quotation response and proactive follow-up
Participate in training and professional development activities, including technical training classes
Support after hours calls
Professional interaction with internal and external customers
Blueprint reading and interpretation of technical documentation
Be subject matter expert for supporting a single product line
Safety - Maintain departmental...