Rio Grande Credit Union
Albuquerque, NM, USA
Rio Grande Credit Union Job Title: Member Resource Center Lead Department: Member Resource Center Reports To: Member Resource Center Supervisor FLSA Status: Non-Exempt Grade: 7 Summary To assist the MRC Manager and Supervisor with department operations, staff development, and training. Assists in creating an environment and culture to make members dreams come true. Essential Duties and Responsibilities include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their supervisor/manager. Team Lead Duties Assists management with member complaints and/or concerns. Back-up to MRC Supervisor in the monitoring of queue management, in order to maximize production and meet service quality standards. Assists MRC Supervisor and Manager with various...