$125,000 - $135,000 yearly
NWN
Boston, MA
Service Enablement Engineer Lead US-MA-Boston Job ID: 2025-7165 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities The Service Enablement Engineer Lead plays a key role in driving the operational readiness and technical enablement of managed service teams. This role bridges the gap between service delivery, professional services engineering, and customer success by ensuring managed services teams are equipped with the tools, knowledge, processes, and documentation needed to deliver high-quality services at scale Define, document, and execute onboarding procedures for services and systems, ensuring operational readiness, observability standards, and completion of all prerequisite tasks. Ensure accurate integration with monitoring platforms, CMDB requirements, and SKU-to-service alignment by collaborating with product, operations, engineering, and billing teams. Create, maintain, and standardize...