Fox Pest Control
Logan, UT
The Nesting Team Leader supports newly trained Customer Service Representatives as they transition into live customer interactions.
This role provides real-time coaching, performance feedback, quality guidance, and operational support to help new hires build confidence, improve accuracy, and successfully move into full production.
The ideal candidate is a strong communicator, patient coach, and service-focused leader who can balance support with accountability.
Responsibilities
Key Responsibilities:
Provide hands-on support and coaching to new Customer Service Representatives during the nesting period.
Monitor live calls, emails, or other customer interactions depending on business needs.
Deliver real-time coaching, side-by-side support, and post-interaction feedback.
Help new hires build confidence using systems, processes, scripts, knowledge bases, and customer service...