FFF_Enterprises
Temecula, CA
Senior Manager, Service Desk & End User Services Position Summary The Senior Manager, Service Desk & End User Services provides leadership and operational oversight for FFF Enterprises’ end-user support ecosystem across office, warehouse, and distribution center environments. This role is responsible for managing the performance, consistency, and continuous improvement of the Service Desk and End User Services function, ensuring high-quality support experiences across all sites and work modalities, including onsite, remote, and hybrid users. This position leads the tiered support organization, supports the IT inventory/data function, and oversees Office 365 administration support activities to help ensure stable operations, consistent administration practices, and alignment with access control and security requirements. The Senior Manager is responsible for translating IT service standards into day-to-day execution, strengthening support processes, improving...
