2 sales agent jobs found

Application Engineer Position Summary A technical support role responsible for responding to customer and sales channel inquiries for product advice and selection, product application and set-up, and the development of standard and modified quote proposals. This role routinely serves as the liaison to Engineering in support of smaller customer projects, product investigations, and customer inquiries for technical information. The role also prepares drawings and documentation, fabricates tools, equipment and prototypes, and conducts experiments and tests. Key Responsibilities Manage assigned activities while seeking feedback and guidance from more experienced resources; technical work is subject to review and approval. Apply knowledge of business concepts, practices, procedures, and tools to recommend and implement solutions within the designated area of responsibility. Demonstrate knowledge of products, applications, and processes, including...

Description: Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer’s needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder. At the end of each...