Gregory Poole Equipment Company
Raleigh, NC
PRIMARY FUNCTION : This position provides major support for the service department through promoting customer satisfaction, direct customer contact responsibilities, quoting of major jobs, directly supervising field service technicians, and performing some administrative operational responsibilities. Bilingual skills preferred (English/Spanish) ESSENTIAL DUTIES: Customer Service - Percent of Time Spent = 50% Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service. Establishes job priorities and schedules daily job assignments for each Field Technician. Manages or resolves customer's machine service complaints and problems to the best customer satisfaction level possible. Provides customer service, pricing quotes and machine service completion and delivery schedule information. Daily monitors machine repair schedule and immediately contacts customer with any schedule updates, modifications or...