2 regional mds specialist jobs found

Troy Bank and Trust is excited to announce a Fraud Operations Specialist position in the Troy office.   We are seeking a detail-oriented and analytical Fraud Operations Specialist to join our Operations team. The first few months will require the successful candidate to work at our Main Office and will transition to our Troy Downtown branch before year end.This role is responsible for reviewing and analyzing customer account activity using fraud prevention tools to detect and prevent financial loss. The Fraud Operations Specialist will investigate forgery, theft, and suspicious transactions, process Reg E chargebacks and disputes, and assist customers with debit card inquiries related to provisional credit. A foundational understanding of risk and compliance is essential. Responsibilities include but are not limited to:   •    Analyze suspicious activity to determine potential money laundering, fraudulent activity or other irregular financial activity. •...

Quality Control Specialist Troy Bank & Trust – Brundidge, Alabama Troy Bank & Trust is seeking a detail‑oriented, customer‑focused Quality Control Specialist to join our team. This role plays a vital part in ensuring the accuracy, integrity, and compliance of customer account information while upholding the exceptional service standards that define our bank. The ideal candidate is dependable, organized, and committed to excellence in every aspect of their work. Responsibilities include but are not limited to: Demonstrate a positive, helpful attitude toward internal and external customers, recognizing their importance to Troy Bank & Trust and how this role directly impacts their experience.Deliver extraordinary customer service by taking ownership of customer issues and ensuring complete follow‑through until resolution.Build and maintain strong working relationships with customers and colleagues while projecting a professional image of Troy Bank &...