$92,003 - $153,509 yearly
Lew Thompson & Son Trucking
Grand Rapids, MI
The Director, Operations oversees the management of execution, direction, coordination, and development of distribution services offered to each of our customer relationships. This includes developing and managing budgets, assisting in new business sales, and pricing, employee development, implementation and project management, system administration, warehouse management, and assistance in customer growth opportunities. Responsibilities Establishes and manages key KPIs, internal and external, that can be measured and monitored to determine success. Identify and record performance measurements to align with customers’ goals and/or needs. Provide format for recording measurements and monitor as needed to reach goals. Add or remove goals challenging the operation to better serve the customer. Proactively managed customer objectives to achieve customer retention and produce opportunity for continued growth. Cultivate strong business relationships with customers by...