UF Health
St. Augustine, FL, USA
Overview:
The Patient Experience Coordinator-RN will be responsible for facilitating and tracking services provided by the Patient Experience Department. This RN will interact with patient’s, families, and all members of the care teams to facilitate a positive experience. Will show initiative as well as effective problem solving skills, exhibit compassion, active listening skills, responsiveness and an ability to prioritize and manage multiple tasks with efficiency, helping to meet both clinical and non-clinical needs of the patients and families. Will assist with rounding on patients and families as well as responding to complaints, grievances and complicated situations to help resolve issues quickly providing clarity, kindness and peace of mind.
Responsibilities:
Meet with patients/families to discuss their concerns, document and track issues internally, initiate follow-up and investigations of complaints/grievances, help draft formal response letters when indicated within...