Excellus Health Plan Inc.
Rochester, NY, USA
Job Description: Based on the book of business associated with this opening, candidates must reside in the Rochester region. Summary: The Account Service Consultant ensures prompt, accurate, and efficient servicing of all Broker, Member, and Employer Group Administrator inquiries. Inquiries may be via telephone, email, written inquiries, and lobby walk-in's or through on-site visits with an employer group and/or broker. This role provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance Group & Broker satisfaction/retention. The Account Service Consultant maintains constant communication with the Sales staff and other Business Partners throughout the organization. Essential Accountabilities: Level I • Responsible for the implementation of new groups, renewals, and conversion of groups to new product lines. • Researches, interprets, and responds to inquiries from internal and...