$60,700 - $74,400 yearly
JSX
Dallas, TX
Manager, QA Job Description: Job Summary: The Hospitality Quality Assurance Manager supports the development and ongoing maintenance of a consistent audit and quality assurance program for Hospitality operations. This role partners closely with station leaders, Hospitality leadership, Training, Safety, Security, and other cross-functional teams to conduct audits, identify trends, support follow-up actions, and help improve consistency across the operation. The Manager will help build practical audit tools, reporting routines, and coaching resources that support a joyful, simple, and consistent Customer experience. Responsibilities/Day in the Life Tasks: Help build, launch, and maintain the Hospitality Quality Assurance audit program, including audit standards, tools, templates, checklists, scoring approach, and follow-up expectations Conduct routine audits of Hospitality operations, including observations of Customer touchpoints, station readiness, lounge and...