Medline Industries, Inc.
Chicago, IL
Job Summary Medline has an immediate opening for a Product Support Specialist supporting our Capital product division. This position will be based out of our Merchandise Mart office in Chicago, IL and will offer a hybrid model of work. The Product Support Specialist, under general supervision, provide in depth knowledge and support to various internal product and sales teams. Job Description Job Responsibilities: Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group. Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses. Accurately cross-reference and/or research external brands to identify corresponding Medline products. Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant...