Go METRO
Cincinnati, OH
Go METRO Customer Care Center Agent Responds to a high volume of telephone, electronic and written inquiries regarding schedule information, transfer routes, fare information, etc. Respond to complaints, suggestions, and/or inquiries received by phone, mail, social media, or e-mail from customers or the general public concerning the company's services. Assure COM, the customer service documentation software, is accurate and up-to-date. Draft and/or document communication to the customer and/or general public. Route incoming calls using a multi-line phone system to appropriate department/personnel. Operate a multi-line phone to route incoming calls to appropriate department/personnel. ESSENTIAL FUNCTIONS Converse with customers verbally and/or electronically to determine destination, travel dates and times and accommodations required by answering incoming calls and retrieving emails from the company's website. Assist riders with routing information via phone...