iTech AG
Arlington, VA
OVERVIEW iTech AG is seeking a ServiceNow ITOM / ITAM Senior Developer to serve as the senior technical lead on a ServiceNow platform stabilization and governance engagement for federal customer. The engagement spans four workstreams — CMDB Stabilization & Governance, SAM Pro, ITSM Process Automation & Operational Efficiency, and Platform Governance — with the CMDB as the lead workstream that all other modules depend on. This role owns the hands-on technical remediation and rebuild of the CMDB (ITOM) and the re-deployment of Software Asset Management / SAM Pro (ITAM). The ideal candidate is a hands-on ServiceNow developer with deep ITOM and ITAM expertise who has remediated enterprise CMDBs end-to-end — from data-quality assessment through CSDM-aligned service modeling — and has diagnosed and recovered a failed SAM Pro deployment. This is a federal environment: work is performed primarily in Dev and Test (cloned down from Production) with limited Production...