147 planner jobs found

Overview: A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.  Responsibilities: Check guests in and out of the property quickly and accurately  Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures  Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction  Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities  Answer and connect calls to appropriate department, hotel guest or...

Overview: A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget Hotel & Casino.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).   Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :   Responsible for verifying reservation information, registering guests, and securing payment for hotel guests upon arrival. Responsible for orientating guests to hotel, providing general information, and responding to guest inquiries as requested. Maintains a cash bank ensuring accurate processing of cashier transactions and daily deposits. Responsible for posting of guest charges to established hotel accounts. Responsible for cashiering functions to include but not limited to cash and credit card settlements. Responsible for the sales and...

Overview: The Executive Director of Marketing is responsible for the development and execution of strategic marketing plans and overall brand management of Golden Nugget Lake Tahoe to include the areas of casino marketing, special events, promotions, 24K Select club and player development. The Executive Director is responsible for achieving revenue, income, market share and guest service objectives in accordance with corporate policy and Nevada Gaming Commission Regulations.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).   Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Provide overall strategic casino marketing direction for Golden Nugget Lake Tahoe to include advertising, customer relationship market, direct/on-line/email marketing, social media, digital marketing, promotions and...

Overview: The Massage Therapist is responsible for being well versed and an expert in the field of Massage Therapy while delivering exceptional guest services.   Responsibilities: Be knowledgeable of all products used in Service Protocols and Sold in Retail to be able to make recommendations to clients. Maintain a clean and orderly work area. Hold and maintain current licenses and continuing education requirements. Clean, stock, and maintain massage rooms with all supplies necessary to perform services listed on our Menu of Services. Properly perform massages in a professional and timely manner. Qualifications: Minimum of 1 year experience in a resort spa environment. Minimum age requirement is 21. Able to obtain licenses required by state law. Professional appearance and demeanor Effective communication skills. Available to work varied shifts, including nights, weekends, and holidays....

Overview: It is the responsibility of the Restaurant Supervisor to   manage operation in an efficient and professional manner to ensure quality service to guests.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Controls inventory and Cost of Goods by analyzing variances and initiating corrective actions. Controls purchasing while maintaining brand recognition. Keeps all operational expenses within budget Control labor expenses based on business levels. Oversees training, rules and regulations, provide guidance to employees and make recommendations regarding discipline when necessary. Strong leadership skills and the ability to motivate, coach and mentor employees with professional maturity. Strong organizational, interpersonal and problem-solving skills Responsible...

Overview: It is the responsibility of the Biologist to be aware of all aspects of the Life Sciences Department. This includes maintaining all department protocols, adhering to policies, and fulfilling daily responsibilities concerning the care and maintenance of the animal collection. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).   Golden Nugget is a hotel/casino located in downtown Las Vegas, Nevada, which has a 200,000-gallon shark tank, a 75,000-gallon artificial reef aquarium and a 17,000-gallon holding exhibit. The Golden Nugget is part of Landry’s Restaurants, which incorporate 4 other main aquariums throughout the country. The facility is American Humane Conservation certified and participates in ongoing conservation programs with a focus on daily animal welfare. We are home to over 80 different species from...

Overview: Guest Room Attendants (GRA) play a significant role by ensuring all guest rooms are cleaned and serviced, providing a comfortable, welcoming, and pleasant experience for guests.  Responsibilities: Clean guest rooms according to department guidelines and high standards.  Ensure all room amenities are stocked and displayed in the appropriate manner.  Ensure all fixtures are in perfect working order.  Change bed linen, make beds, replace towels, dust, vacuum, mop floors and empty trash.  Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.  Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and more than 55 pounds with assistance.  Ability to push and pull a loaded housekeeping cart and other work-related equipment.   Stand, sit, kneel, or walk for an extended period across an entire work shift.  Must exhibit...

Overview: Greet guests with warm hospitality and ensure smooth operation and high level of service from all restaurant employees . This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Attend pre-shift meetings. Maintain uniform appearance according to established guidelines. Display friendly hospitality while greeting and seating guests in a timely and professional manner. Seat guests according to ADA guidelines. Present guests with clean menus. Seat all stations equitably, assuring equal distribution of parties. Circulate stations, ensuring that guests are receiving proper service and that all employees are in their stations and doing their jobs. Check to ensure that tables are properly set, side stations are kept clean and ensure that all side work is being completed...

Overview: It is the responsibility of the bartender to provide prompt, efficient, and courteous service, display salesmanship, and friendly hospitality. The bartender will mix and serve drinks for the entire restaurant, provide dining and take-out/to-go service and maintain the cleanliness of the bar. The bartender must execute all applicable Chart House standards to every guest, every time, there are no spare guests. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events and engaging in other friendly mannerisms to provide superior service to the guest. Must be able to provide information to guests regarding Golden Nugget...

Overview: A Server’s primary responsibility is to ensure exceptional dining experiences for guests. You will be the face of the restaurant, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.    Responsibilities: Greet guests and welcome them in a friendly manner  Take drink orders and follow policy regarding service of alcohol  Communicate specials or promotions and make recommendations based on guests' preferences and dietary restrictions  Answer questions regarding the menu, including allergies or special requests  Servers must know the menu and be able to explain menu items, ingredients, and preparation methods to guests  Take accurate food and beverage orders from guests and enter them into the POS system  Coordinate with the...

Overview: It is the responsibility of the busser to maintain the restaurant and bar area organized, sanitized and prepared for the guest.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Provide friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events and engaging in other friendly mannerisms to provide superior service to the guest. Carry heavy trays efficiently and securely Clear and sanitize tables in a timely manner according to current standards. Knowledgeable of food and beverage menus and plate specifications. Knowledge must be used to ensure proper quality of products, presentation of product to the guest, enhancing the guests’ experiences with recommendations, executing...

Overview: To prepare food items according to the outlet’s menu and recipe standards and customer request.  To assure preparation and service is of the highest quality in a timely manner. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  Responsibilities: Maintain uniform appearance according to established guidelines. Adhere to policies and procedures and Health regulations. Work rapidly and accurately. Pay particular attention to detail. Use proper food handling techniques when preparing food. Operate kitchen equipment located in the outlet. Knowledge of menu items and recipes for each assigned station. Properly stock assigned work station. Maintain a clean and organized work area. Notify Room Chef or Sous Chef of any needed supplies. Notify Room Chef or Sous Chef of any problems that...

Overview: Responsible for all aspects of dealing various Poker games, such as, “Texas Hold’Em”, “Omaha” and “7 Card Stud” in an accurate manner while providing friendly, excellent service to every guest. Determine winners and ensure pots are awarded quickly and accurately. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).    Responsibilities: Maintains game integrity by maintaining up-to-date knowledge of game procedures and house rules, applying procedures accordingly, informing players of rules as needed, and summoning Floor Managers for all game-related decisions. Communicates all pertinent information to Poker Floor Supervisor and the Poker Shift Manager as stipulated in departmental policies and procedures. Provides guests with an enjoyable and entertaining atmosphere by welcoming and treating guests in...

Qualifications: QUALIFICATIONS :   To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Stand for 60 minutes at a time on a carpeted floor, hardwood floor, or footstool. Reach across a table that is waist high to give and take the player’s cards and wagers. Must be able to effectively communicate with excellent interpersonal skills. Able to effectively communicate in English, in both written and oral forms. Must be able to deal games productively and accurately. Thorough knowledge of as many Table Games as possible. Basic mathematical skills required. Identify different denominations of gaming chips and currency and to count and stack chips and currency. Print and write legibly. Maintain confidentiality. Work as a team. Effective communication skills.  Appropriate...

Overview: A Table Games Dealer is responsible for providing an entertaining experience for guests while dealing casino games according to the rules of the game being played. Deal assigned game(s) accurately and productively. Offer exceptional customer service to all guests. Maintain detailed knowledge of property events.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Maintain a thorough understanding of and execute the rules and procedures for each game dealt. Maintain a thorough understanding of and execute all Dealer policies and procedures. Deal assigned game(s) accurately and productively. Maintain a detailed knowledge of upcoming casino events. Communicate with guests, supervisors and managers. Greet and interact with...

Overview: It is the responsibility of the Casino Shift Manager to oversee the day-to-day operations and manage all aspects of the casino floor and staff as it relates to Table Games during their assigned shift.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Monitor activity on all table games; ensure that game integrity is upheld. Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor. Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs. Maintain a detailed knowledge of upcoming casino events. Monitor and continually train table games staff including managers, supervisors and dealers. Greet and interact with guests in a professional, welcoming and...

Overview: This position is responsible for the overall supervision of casino table gaming activities and employees on an assigned shift to ensure that gaming regulations are observed and to protect the security and integrity of the games.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Train, motivate, and supervise games staff in order to ensure that team members receive adequate guidance and resources to accomplish established department standards. Open and close games in a manner that provides optimal labor efficiency and customer service. Report any suspected irregular or illegal gaming practices to the Security/Surveillance Department and Director of Gaming Operations to ensure that gaming policies and regulations are observed at...

Overview: Guest Service Representative  A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.  Responsibilities: Check guests in and out of the property quickly and accurately  Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures  Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction  Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities  Answer and connect calls to...

Overview: Count Room Attendant - 6 Hours of Guaranteed Pay   This position is responsible for ensuring that revenue from table games and slots as well as cash from kiosks are dropped and counted in compliance with the Nevada Gaming Control Board standards and company internal controls.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Remove bill validator drop boxes from slot machines and replace with empty boxes. Load dropped bill validator boxes from slot machines on cart and transport to count room. Empty bill validator drop boxes from slot machines. Empty table game boxes individually and in game order. Trace and match fills/credit slips from table game drop boxes to the Master Games Summary Report and document any...

Overview: This position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits.  Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high limit customers and make decisions regarding extensions of large sums of money and complimentaries.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES :     Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests. Monitor existing high-limit guest programs and develops knowledge of customer betting habits, credit situation, and levels of participation in order to...