$87,500 - $100,000 yearly
Dobbs Peterbilt
Sumner, WA, USA
Description:
Dobbs Truck Group operates 25 commercial truck dealerships representing some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino. Dealership locations include Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. I. General Job Description The Help Desk Supervisor provides leadership, direction, and oversight to the Help Desk team while ensuring efficient, high-quality technical support for all operational and production employees. This role is responsible for guiding the daily activities of the Help Desk, prioritizing and triaging issues, and ensuring timely resolution of requests that impact business operations. The Supervisor serves as an escalation point and subject-matter resource for end-user support, business systems, and technology services. This position requires the ability to exercise independent judgment and discretion in addressing complex or time-sensitive issues, while fostering...