Methodist Healthcare Ministries
San Antonio, TX, USA
Role Overview & Responsibilities Position Summary Responsible for supervising Navigation Center Representatives and ensuring efficient department operations, patient support, and compliance with organizational procedures. Scope and Impact Supervises departmental staff, oversees time and attendance reporting, coordinates procedures, and manages operational workflows impacting patient services and provider scheduling. Decision Making Authority Exercises independent judgment in staff supervision, complaint resolution, scheduling, and workflow coordination, escalating issues when appropriate. Interactions / Working Relationships Frequent interaction with patients, visitors, nurses, multi-specialty healthcare providers, and internal departments to ensure smooth operations and high-quality service. Essential Duties and Responsibilities Supervises Navigation Center Representatives; conducts staff development, evaluations, and ensures compliance. • Maintains...