$140,200 - $230,400 yearly
Delta Dental of Washington
Spokane, WA
Director of Contact Center Operations At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity. Are you ready to lead a high-performing, customer-centric operation that drives business results and elevates the customer experience? The Director of Contact Center Operations is responsible for setting and executing the strategic vision for contact center operations, ensuring the delivery of exceptional service, operational excellence, measurable business outcomes and meeting customer performance expectations. This leader oversees multi-site operations, driving performance through workforce optimization, process improvement, data-driven...