Excellus Health Plan Inc.
Rochester, NY, USA
Job Description: Summary: The Risk Adjustment Project Coordinator supports the risk adjustment initiatives for Excellus Health Plan. Essential Primary Responsibilities/Accountabilities: Level I: Review, monitor and track the medical record retrieval reports to identify provider issues such as but not limited to, refusals to comply with medical record requests. Initiate outbound phone calls to noncompliant providers to resolve provider refusal and/or concerns related to the Health Plan's request for medical records. Builds and maintains strong working relationship with providers and office staff. Educate providers of their contractual obligation to comply with Health Plan's request in a professional manner to minimize provider abrasion. Directly negotiates with providers to procure scheduled commitment to deliver requested medical records, retrieval method, and payable fees for the medical records. Identify and escalate program related issues to the Project Manager...