Diné Development Corporation
Remote
Job Title: SharePoint Online (SPO) Tier II Technician - Sr. Location : Remote Position Type: Full time Req ID: JR100219 Description: The SPO Tier II Technician - Sr. provides critical technical support, quality assurance, and business analysis for SharePoint environments across military medical treatment facilities (Army, Navy, Air Force, Marines). This multifaceted role involves full Software Development Life Cycle (SDLC) support, complex troubleshooting of SharePoint Online (SPO) and some legacy on-premises environments, and active engagement with stakeholders to ensure seamless system operations and migrations. Responsibilities: Tier II Technical Support Manage help desk tickets (JIRA, ServiceNow, Remedy) within SLA requirements. Troubleshoot complex SharePoint issues including permissions, broken web-parts, hardcoded links, Web Application Firewall blocks, un-allowed file extensions, and site size limits. Route advanced technical issues to Tier...