The Hay-Adams
Washington, DC, USA
Position Scope Assists the Front Office Manager in the daily running of front office operations, managing the staff and the daily activities. Act as the Manager on Duty for the hotel in the absence of the Front Office Manager, dealing with all issues that may arise. Essential Duties and Responsibilities The Hay Adams handbook, the department operation manual and hotel policies and procedures are part of this job description. Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments. Implement nd manage all standards relating to areas supervised. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching where needed. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,...