$73,008 - $91,260 yearly
Michigan Farm Bureau
Lansing, MI, USA
P/C Customer Operations Supervisor US-MI-Lansing Job ID: 2026-8499 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview To assist the Manager of P/C Customer and Premium Control Operations in leading and developing a high-performing Property/Casualty (P/C) Customer Service Team that delivers an extraordinary customer experience to policyholders and over 400 agents and their field office staff promptly and professionally. To ensure the team effectively addresses policy, billing, member benefits, and web-related questions and concerns from internal and external customers across all personal and commercial lines of business via phone, email, chat, and website. To oversee the proactive research and resolution of policy issues and online account technical issues, ensuring accurate documentation and reporting back to agent offices. Responsibilities Develop and build high-performing teams to achieve an...