WEOKIE Federal Credit Union
Oklahoma City, OK
The Member Relationship Center Manager II is responsible for leading all aspects of the Member Relationship Center including member service and membership growth for his/her Member Relationship Center in alignment with the organization’s Service Delivery Strategy. Leads a complex and high volume member relationship center that is adequately staffed with welltrained and motivated employees. Ensures employees perform in a safe and sound manner and consistently utilize corporate service standards to deliver an extraordinary service experience for all members and staff. Interviews and supervises Member Relationship Center employees who actively support the overall service delivery strategy. Responsible for training, certification, consistently coaching, conducting regular/ yearly reviews, and developing employees for advancement. As a working Manager, interacts with members to help meet their needs. Educates and trains Members on how to utilize convenient...