$56,147 - $88,833 yearly
Transport Management Services
Chattanooga, TN, USA
The Transportation Account Manager I manages day-to-day customer interactions for assigned transportation accounts or account segments, facilitates and escalates complex conversations, and ensures operational follow-through that protects both customer satisfaction and company performance. This role serves as a trusted extension of the managed transportation team, owning execution, issue resolution, and customer management Responsibilities Serve as the primary day-to-day point of contact for assigned customers or customer segments. Facilitate customer conversations related to service performance, capacity challenges, exceptions, and operational changes. Negotiate customer-specific solutions and adjustments. Represent the company professionally in customer meetings, calls, and on-site visits. Identify issues that require leadership involvement and escalate appropriately with clear context and recommendations. Coordinate with cross-functional team members to manage tasks,...