Honeywell INC.
Salem, MA
Job Description As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You will oversee the support process, manage escalations, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency. You will report directly to our Technical Support Manager and you'll work out of our Salem, OR location on an On-Site work schedule. In this role, you will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell's service standards and business objectives. Responsibilities KEY RESPONSIBILITIES Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues. Oversee the escalation process and ensure effective communication between customers and...