Sleep Management, LLC dba Viemed
Lafayette, LA, USA
Sleep Management, LLC dba Viemed IT Support Technician Job Category: Sleep Management, LLC Requisition Number: ITSUP003129 Full-Time Essential Duties and Responsibilities : Review open trouble tickets, gather additional information, update tickets with current information, and resolve. Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base Install end user hardware and PC software Setup and on-board new users in Azure AD/Microsoft 365. Stay current with knowledge of related technologies, designs, methods, and trends Participate in on-call schedule and provides after-hours support as needed Other responsibilities and projects as assigned Preferred Knowledge, Skills, and Qualifications : High school diploma or equivalent Foundation in software, hardware, and network processes and support Experience supporting various OS including Windows 10, 11, and Mac OS Outstanding...