Core4ce
San Antonio, TX, USA
Core4ce IT Support Specialist 1132-383
Core4ce is seeking an IT Support Specialist, who can function in a highly collaborative, multi-contractor environment. This role involves providing advanced onsite technical support, troubleshooting complex issues, and offering guidance to junior support staff. IT Support Specialist is responsible for maintaining and optimizing IT infrastructure, resolving escalated technical problems, and implementing IT security measures.
Responsibilities
Monitor and answer service desk calls and emails to assist customers requiring technical support
Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
Add detailed work notes to all assigned tickets until resolved or escalated to another team
Provide status updates when requested
Move, setup, and/or install IT hardware for customers
Troubleshoot and repair/resolve various issues/requests for peripheral devices
Install, troubleshoot,...