2 it support desk technician ii jobs found

Description: Ready to turn solid desktop support skills into a career in enterprise endpoint engineering? As a Deskside Technician in Boyers, PA, you will take on the issues the Service Desk could not solve remotely and learn secure, mission-grade configuration from the ground up. QBE is seeking a motivated Deskside Technician to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. When the Tier I Service Desk cannot resolve an issue remotely, you will determine root cause and business impact, decide whether to repair, reconfigure, re-image, replace, or escalate, evaluate configurations against the enterprise baseline and STIG requirements, and implement the chosen solution using administrative privileges. You will also assess hardware lifecycle data, coordinate vendor service as the Government's technical...

Description:    Behind every training session, mission briefing, and classified workflow at Quantico is a workstation that simply has to work, on NIPRNet, SIPRNet, and JWICS alike. When the Service Desk cannot solve a problem remotely, it comes to you. QBE is seeking an experienced Deskside Technician (RKB) - TS/SCI Cleared to be the go-to Tier II expert for end-user computing, printing, and classroom technology on an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across NIPRNet, SIPRNet, and JWICS enclaves. You will determine root cause and business impact, decide resolution strategy and escalation, evaluate endpoint configurations against the enterprise baseline and STIG requirements and implement corrections with administrative privileges, plan and execute workstation deployments, assess the security impact of every change, and analyze escalation trends to drive permanent fixes and Tier I enablement....