$45,008 - $69,575 yearly
Covenant Transport Solutions
Chattanooga, TN, USA
*The schedules for these roles are Wednesday - Friday 1700-0500 alt Saturdays and Mon-Thurs 2000-0700* The Extended Coverage Representative supports customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for managing existing customer accounts, negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours. Responsibilities Proactive and diligent execution of on-time tracking and tracing for all shipments in transit. Disseminate relevant and accurate tracking updates to internal team members. Maintain internal and external systems with current shipment details. Communicate load requirements to drivers and carriers to ensure successful execution. Provide proactive communication when delays or service risks arise. Respond to customer and carrier inquiries regarding shipment status. Conduct...