Nemours
Wilmington, NC
At Nemours, every call is a chance to make care easier for a child, a family, or a provider. We are seeking a Full-Time Access Center Specialist II to join our Wilmington, Delaware team in a hybrid role focused on connection, accuracy, and compassionate service. This role serves as a trusted guide for patients, families, providers, and internal teams-scheduling specialty appointments, verifying insurance and registration details, explaining financial responsibilities, and helping ensure each care journey starts smoothly and confidently. What You'll Do Scheduling and Patient Communication Promptly answer incoming calls to schedule patient appointments and make outbound calls when follow-up is needed. Schedule appointments according to established division guidelines and communicate updates, delays, barriers, or appointment-related issues in a timely manner. Prioritize urgent diagnoses and appointments, using escalation processes when necessary. Educate callers on...